Mike Milner Email and Phone Number
9 years of experience in Customer Success and Account Management within the capacity of acquiring, managing and retaining senior accounts in excess of $8M ARR. Seasoned in developing and maintaining long-term relationships, connecting with key business executives, and participating in the planning and execution of our customers’ business objectives. Liaised between customers and cross-functional internal teams to ensure full utilization of services and the timely delivery of solutions.
Loomly
View- Website:
- loomly.com
- Employees:
- 10
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Senior Customer Success ManagerLoomly Jul 2023 - Present -
Customer Success ManagerLoomly Apr 2021 - Jul 2023• Lead demos, on-board, provide advanced training and support, and manage 60+ global enterprise accounts.• Contribute to company-wide customer development effort by reporting feedback in a structured way as a mean of continuously improving product-market fit.• Collaborate daily with multiple disciplines including product, engineering, customer support & marketing while structuring thoughts clearly & succinctly for consumption in a remote, asynchronous workplace environment.• Develop success plans to help each customer achieve meaningful outcomes aligned with their most important initiatives.• Regularly host live webinars for users covering specific product features. -
Senior Account ManagerCervecería De Colima Jun 2019 - May 2020San Diego, California• Established renowned Mexican craft beer brand in the San Diego County market, notoriously one of the most competitive and difficult markets to enter in the United States. • Generated new business revenue from the existing customer base and built long-lasting partnerships with accounts.• Managed the entire sales cycle from demand generation, discovery, solution presentation, close and contract negotiation.• Collaborated cross-functionally with internal marketing and production teams to develop creative go-to-market campaigns and address customer needs. • Maintained a detailed and accurate opportunity pipeline in accordance with our sales processes and Salesforce CRM.• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level.• Identified contracts in the local US and foreign Mexican market for Cervecería de Colima and communicated to executive leadership to aid in developing a focused approach to the US market. Accomplishments:• Grew sales volume by over 30%, increased net distribution by 40%, and brand awareness for the Cervecería de Colima brand at on and off-premise accounts within San Diego County.• Identified opportunities and created strategic growth plans to increase revenue and close new business which increased established accounts by 70% in 2019. -
Senior Account ManagerHeineken Oct 2016 - Mar 2019San Diego, Ca• Developed trusted consultative selling relationships with high volume and key accounts in San Diego County leading to $23M in revenue from ‘16 to ’19.• Owned new client implementations from initial signing through to completion of client onboarding journey.• Retained and grew the client portfolio through strategic management tactics, meeting SLA’s which led to a 95% retention rate.• Tracked key account metrics and compiled national sales reports using CRM tools and sales analytics software to identify current trends and forecast future tendencies in the San Diego and Southern California market.• Managed over 120 retail accounts, including the largest Heineken USA account in San Diego County. • Contributed to the rollout of premium Mexican import brand, Bohemia, in the San Diego market.Accomplishments:• Finished in the top 5% of Sales Volume Growth and net new distribution performance metrics YOY.• Exceeded sales volume KPIs by 24% in 2018. • Grew sales volume of largest Heineken USA retailer in San Diego County by 23% in 2018. -
Sales Territory Account ManagerYoung'S Market Company Oct 2015 - Jun 2016San Diego, California• Worked in collaboration with store directors and district managers to ensure 100% programming execution.• Leveraged weekly chain account ad activity to ensure suppliers’ brands were featured prominently on sales floor.Accomplishments:• 18% growth of sales volume in territory. -
Sales Territory ManagerSouthern Wine & Spirits Aug 2014 - Oct 2015San Diego, California, United States• Managed retail chain accounts, identified common customer issues and achieved monthly sales objectives.• Conducted in-store training and tastings to develop consumer awareness and product knowledge. Accomplishments:• Recognized as San Diego County top performer in 2015. -
Sales And Marketing Manager For Sharp Eye Surfboards ApparelGenuine Products Group Jan 2013 - Aug 2013San Diego, Ca• Developed, produced, marketed and distributed initial apparel offering for Sharp Eye Surfboards, an internationally renowned custom surfboard manufacturer located in San Diego, CA since 1992.• Installed a premium retail section for Sharp Eye apparel and surfboards in NEXCOM, a US Navy Exchange retail location on base in San Diego, Ca.• Conducted market research on surfboard and clothing manufacturers. Subsequently utilized this research as a benchmark to determine the products that were considered essential for the initial launch of the clothing line in January 2013.• Worked with the craftsman and owner, Marcio Zouvi, to develop and sell Sharp Eye Surfboards apparel worldwide, including markets like France, Spain, Portugal, Brazil, Latin America and the Caribbean.• Coordinated efforts with domestic and international artists and graphic designers to result in a final, approved finished product for retail sale.
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InternGenuine Products Group Sep 2012 - Dec 2012Carlsbad, CaResponsible for assisting in market research and subsequent marketing and sales of Sharp Eye Surfboards apparel line based in San Diego, CA.
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Global Internet Marketing InternNido Marketing Jun 2012 - Aug 2012Barcelona, Spain• Performed search engine optimization (SEO) for Surania.com, a custom women’s swimwear brand based in Barcelona, Spain.• Conducted market research for Surania to determine potential international markets to penetrate including the EU, North & South America, and Australia.• Responsible for maintenance and new content postings on all of Surania’s social media including Facebook and Twitter.• Translated all press releases from Castilian Spanish and Catalan into English.
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Store ManagerKiller Dana Surf Shop May 2006 - Aug 2010Dana Point, Ca• Assisted management in devising and implementing floor layouts that utilized store’s limited space, increased sales and showcased newly arrived product. Prepared for holiday sales and sponsored events such as the annual Cosmic Creek Surf Contest. Contributed to online sector’s blog through product testing and review.• Performed opening and closing duties including, but not limited to: daily sales and customer reports and analysis, cash register balances and deposits, and also directed employees in store clean up and maintenance. • Developed relationships with local company representatives. Often prepared and ordered new product and restock based off knowledge of current market trends, customer input, and the store’s needs at the time.• Instructed surf lessons in the spring and summer to both local residents and visiting tourists staying at the Ritz Carlton. Maintained store’s excellent relationship with Ritz Carlton through lessons and delivering surfboards and equipment to the hotel concierge when needed.
Mike Milner Skills
Mike Milner Education Details
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International Business
Frequently Asked Questions about Mike Milner
What company does Mike Milner work for?
Mike Milner works for Loomly
What is Mike Milner's role at the current company?
Mike Milner's current role is Senior Customer Success Manager at Loomly.
What schools did Mike Milner attend?
Mike Milner attended University Of San Diego.
What are some of Mike Milner's interests?
Mike Milner has interest in Snowboarding, Surfing, Camping, Music Of All Genres, Travel, Travel And Anything With The Outdoors.
What skills is Mike Milner known for?
Mike Milner has skills like Marketing, Social Media, Advertising, Social Media Marketing, Market Research, Facebook, Business Development, Time Management, Management, Marketing Strategy, Retail, Brand Development.
Who are Mike Milner's colleagues?
Mike Milner's colleagues are Cassie Wilson Clark, Christie Osterhus, Chloe I, Louise Rabussier, Amanda Hogan, Justin Suttles, Mia Jesica.
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