An experienced and certified (PMP) enthusiastic leader with 22 years of qualitative experience in the areas of IT Service Delivery Management, Program Management, Project Management, Stakeholder Management, Account Management, Process Management, Risk Management, Change management, Vendor Management and Operations, along with P&L accountability.Creative ability in establishing public key infrastructure and utilize agile/waterfall project management methodologies to produce and ensure service excellence. An innate planner and strategist, skillful in devising plans and strategies aimed at ensuring continuous growth on existing client accounts, as well as getting new leads for the organization through effective relationships, stakeholder management and negotiations.Skilled in leading the startup of strategic business practices and defining quality management processes, in-line with existing industry standards and in adherence to customer contracts.A skilled communicator with improved relationship management, presentation, team/resource management, coordination and analytical skills. Proven advisor in enhancing defense-in-depth approach, resolving technical conflicts to ensure seamless and secure operations as well as initiating advanced technological implementations for IT systems to improve operational efficiency. Proficient at information security and project lifecycle management, IT procurement, Cisco & Huawei networking.Having been awarded "employee of the month" multiples of times and once a performer of the year in project management office. Always received positive feedback from customers and project teams for my effective execution of projects with them.Specialties: Program Management; Project Management; Risk management; Vendor management, Stakeholder management, Business development & Resource / Material managementTools:Microsoft project