Mahbub Rahman Email & Phone Number

London, England, United Kingdom

I would Undertake daily administrative tasks to ensure the functionality and coordination of the company activities, support company executives in organizing various projects, Conduct market research and analyse consumer rating reports/ questionnaire, marketing analytics techniques to gather important data (social media, web analytics etc.) Update spreadsheets, CRM system, financial and non-financial information. Assist in the organising of promotional events and offline or digital campaigns. Compose and post online content on the company’s website and social media accounts. Additionally, Communicate directly with clients and encourage trusting relationships, etc.

London, United Kingdom

My role entails, providing clients with top quality styling and service by meeting their fashion needs and expectations. As an Accessories and Leather Goods expert I am passionate about current trends and increase brand loyalty by communicating as a “Gucci ambassador" the philosophy and the culture of the Brand. My key responsibilities include Serving customers accordingly with the Gucci selling ceremony, Provide an exceptional customer service experience by listening and assisting customers in exceeding their needs, demonstrating an excellent knowledge of the products as well as of Gucci history and heritage by showing passion, build and strengthen relationships with customers, deal with different nationalities and personalities and always put the customers at ease, ensure qualitative monitoring and updating of client information, according to the Company tools (CRM), in order to retain actual customers and scout for new high potential ones, ensure the achievement of individual and Store goals, enhancing and developing the business, foster open and constructive communication with team members and management by being always collaborative and proposing effective solutions, additionally, contribute to management and operational team on various tasks regularly.

London, United Kingdom

As part of my client centric role, I am accountable for developing key and long lasting relationships with both existing and new clients, ensuring that I thoroughly understand their individual needs and deliver a unique luxury experience each time they have an interaction with our business. By leading by example in the management of my own portfolio of Clients, I best in class in exceeding client’s expectation while also retaining brand integrity.Additionally, by being a brand ambassador, I utilise all available tools to ensure that our clients are updated with launches and events, while also supporting the wider store in driving a client centric mind-set. Working in partnership with my line manager I am accountable for proposing action plans and related tools for the business in order to delight clients at all levels. In addition to that, I assist with day to day operation in the business, ie opening and closing procedure, personalisation, work closely with visual merchandiser to ensure the store display is immaculate, delivery of daily moments/ training etc.

Westfield London

Responsibilities involves providing exceptional customer service, driving sales, constantly meeting my personal weekly/ monthly targets, maintaining and creating personal client profile, communicating with regular clients and keeping them informed about new product lines, promotions according to their needs.I would increase sale through being commercial and ensuring outstanding customer service. Regularly monitor and establish sales goals, plans and create weekly/monthly sales report. Always ensure the boutique is visually immaculate, take necessary steps to merchandise products according to Versace directive, season, trend etc. Regularly inspect size availability, replenish and reorder when necessary to maximise sale. Supervise store targets, plans, and set achievable target for myself and the team to maximise profit. Develop motivate, train staff to increase productivity and create a healthy work environment.