Melissa Mae Alvero Email & Phone Number

Canada

Taytay, Rizal

Performs administrative tasks and in charge of business operations. Manages company social media channels, including Facebook, LinkedIn, Twitter, and other relevant platforms.Engages in social media presence creation on new and emerging social media platforms.Creates dynamic written, graphic, and video content.Optimizes content following search engine optimization (SEO) and pay-per-click (PPC).Creates content that promotes audience interaction, increases audience presence on company sites, and encourages audience participation.Analyses and reports audience information and demographics, and the success of existing social media projects.Proposes new ideas and concepts for social media content.Writes ad distributes e-newsletters to subscribers.Manages social media communications.Uses timelines and scheduled content to create a consistent stream of new content for audience interaction while analyzing, managing, and altering schedules where necessary to optimize visits.

Handle administrative tasks and any other ad hoc as assigned. Develop and manage a detailed project schedule and work plan. Provide project updates on a consistent basis about strategy, adjustments, and progress.Utilize industry best practices, techniques, and standards throughout the entire project execution.Monitor progress and make adjustments as needed.Prepares reports on monthly performance and projections.

Rizal, Calabarzon, Philippines

Tel Aviv, Israel

Amazon Inventory Manager - Oversee and monitor all incoming and outgoing product inventory in Amazon - Request a quote and coordinates shipment with different forwarders from the supplier to the warehouse in Amazon.- Create a shipping plan, track, and reconcile shipments in Amazon. Social Media Marketing Manager- Manages Facebook and Instagram including Amazon - Strategize, develop and implement the Social Media Strategy

Receive inbound calls from prospective tenants. Answer their questions and provide accurate information.

Queensland, Australia

Outbound calling to complete a travel plan for club members.Outbound calling to renew membership of expiring member accounts.Process invoice and sales payment thru Paypal.Respond to customer inquiries thru Zoho.

Bgc, Taguig

Process debit card applications, renewals, and cancellation.Assists customers with their billing transactions. Assist customers in securing their accounts.

Hong Kong

Conduct in-depth investigations of suspicious financial activity, such as suspected money laundering efforts.Gather financial documents related to investigations.Design, implement, or maintain fraud detection tools or procedures.Train others in fraud detection and prevention techniques.Evaluate business operations to identify risk areas for fraud.Check to ensure that appropriate changes were made to resolve customers' problems.Resolve customers' service or billing complaints by performing activities such as exchangingmerchandise, refunding money, or adjusting bills.Respond to customer inquiries thru Zendesk.

Ortigas, Pasig

• Coordinates with local customer counters through phone for follow-ups and immediate concerns. • Coordinates with local customer counters through ECM Cases (electronic message) for urgent and time sensitive packages. • Receives escalated calls from customers needing further assistance on their packages, reporting complaints• Creates DTR for Abay agents and assists their immediate queries about the process and to help them analyze each customer scenario.• Reviews and calibrates with the QA Team, TL’s and Operations for current process.

Eastwood, Quezon City

• Frontline technical support for Uverse customers. • Troubleshoot Windows and MAC OS for internet connection. • Assists on setting up internet connection from DSL to LAN and WiFi.• Schedule technician visit to residential customers for line testing.• Troubleshoot home phone issues (No Dial tone, VM settings, Phone Features).

Ortigas, Pasig

• Approves and coordinates with client proposals for sponsorships and other marketing campaign.• Admin custodian for Head Office supplies and inventory.• Finance custodian for Marketing and Sales Department • Acts as executive secretary/administrative assistant to the Office of the President.• Prepare and order office & marketing supplies.• Prepare staff travel documents and coordinates with travel agencies for booking and ticketing.• Organize and schedule staff meeting with clients as per need. • Supervises marketing assistant itineraries and approves their layout.• Presents proposal to clients and President for approval.• Budgets and summarizes expenses of the Marketing Department

Antipolo City

• Schedules suppliers for meeting with Marketing VP• Acts as the executive secretary to the Marketing VP• Process and lay-out designs for marketing paraphernalia like flyers, newsletters, manuals, mechanics, tarps, forms, etc.• Coordinates with suppliers for promos and activities of BudgetLane• Creates special projects for the company (website, video- commercial, music video)• Coordinates with clients for proposals.• Reviews supplier logistics for promos.

Taguig City

• Assist customer on their product inquiry.• Provide technical support on mobile phones and Samsung products.• Follow-up technical reports, schedules from service centers and dealers for product refund and replacement process.• Schedule technical assistance / home service for products in and out warranty.• Process customer documents for refund, replacement and compensation.• Ensure that PRESTIGE Service is achieved.• Encode customer information and service requests and advisory on SAP.• File, organize and screen documents for VOC processing.

Eastwood, Libis

• Monitors monthly and weekly reports before presenting to clients.• Supervises Tier 1 in their report creation and ensures quality in their tasks, daily.• Trains and coordinates with Tier 1 for new client task processes and process updates, monthly.• Coordinates with the clients to ensure quality service and effective communication, weekly. • Sets conditions to clients before turn-over of task processes, monthly. • Creates and presents client task processes upon approval for task turn-over to BPO.• Organizes task and member responsibilities for the department.• Analyzes the department’s weaknesses and strengths to provide a more effective service to clients.• Updates primary documents for every client to ensure accuracy and quality service.• Planning and organizing client processes, and the whole team• Evaluates team performance with the QA Specialist on a weekly basis.

Eastwood, Libis

• Performs general and complex administrative functions to QAD.• Troubleshoots minor concerns (converting files, software/tools problems, formatting techniques) as needed. • Presents weekly report and summary to different fields in QAD.• Provides schedule of different fields of QAD to the Manager.• Organizes files and documents of different QAD fields, daily.• Provides general and technical support to team members on major MS Office Program.• Updates and encodes pertinent department databases, daily.• Plans and designs the monthly board for relevant data to reflect department updates.• Administers applicant pre-screening schedule and online examination tool.

Cainta, Rizal

• Monitors step by step processes in ensuring customer satisfaction.• Handles escalated calls (supervisor calls) from Charter front liners; these are calls received from frustrated customers. Pacifies frustrated and upset customers over the phone.• Assists, supports, coach and conducts up-trainings for Charter updates policies, procedures and company announcements to Tier 1. • Calibrates with QA Specialist to ensure proper Charter procedures and policies are followed.

Makati City

• Resolves customer bill inquiries, payments and benefits/phone features. • Guides customers into basic troubleshooting on SPRINT phones (ie: manual activating the phone, how to use premium services, online assistance) • Ensures customer satisfaction, quality service and team goals are achieved.

Makati City

• Request verification of business name, owner, contact number and number of employees needed for updating their accounts with the credit card, EXPERIAN

Ab Mass Communication, Mass Communication/Media Studies

Graduate, High School/Secondary Diplomas And Certificates