Product Manager, Project Manager, and Scrum Master for the Cisco’s Events Calendar. Delivered the new global cisco.com Events Calendar for customers. Created an international internal process to build synergy, collaborate, and train key leaders to drive the Events Calendar’s direction. It will grow from 100s to 1000s of global events and webinars, increasing new viewers’ growth by 15-25% each quarter YoY.

Project Manager and Scrum Master Cisco IT teams supporting & maintaining the Cisco.com website, delivering applications for Cisco Digital Marketing, CX support, and Sales, and improving communication with internal customers by utilizing Agile transparency, Project Portfolio management, and capacity planning. Manage teams in the U.S. and India across multiple IT and business teams. Process improvements delivered for scalability, performance, and quality. In parallel, Cisco IT Cisco.com Rapid Projects team: Met our internal customers’ expectations, schedule, and budget: Personalization POC, Chatbots, Event Selector, Cisco Trust Portal, CX Campaign to Opportunities.

A change of lifestyle after 20 years at Cisco. The first two years are spent taking care of family and parents. I worked for four years in Real Estate with my wife and partners as the program manager that managed the process and tools and worked with our customers in the backend. In parallel, I volunteered at a couple of schools as a webmaster helping improve the toolsets and driving change to meet the needs of the staff and PTA.

May 2009 - Sep 2012 Program Manager for Social Software Development.1st & primary Program Manager to Scrum Master the startup of Cisco’s Enterprise Collaboration SAAS and entry into the $64 Million Enterprise Social Software and team collaboration market. Beginning with a handful of engineers to a team of 200+ engineers. Program Managed the growth of a concept product to Webex Social (Formerly Cisco Quad), including Webex Social Mobile Client for iOS and Android. We have successfully migrated the team from Waterfall to Agile development methodology.User Advocate and NPI with Cisco internal IT teams, Alpha & Beta support teams.Oct 2004 - May 2009 Program Manager for High Availability IOS infrastructure Team (ISSU)Successful execution of the adoption of Cisco IOS software High Availability/In-Service-Software-Upgrade (HA/ISSU) technology across the Cisco platforms won our team the Cisco Pioneer award and provided Cisco with 99.999% High Availability in our essential products. We have worked with globally distributed teams: common software infrastructure, High Availability, software activation, embedded manageability, management applications, tooling, and test organizations within Cisco. The key to success was our cross-functional leadership team that aligned our priorities across multiple product teams. Managed Department Fiscal Budget.

Acted as the “Voice of the customer” to the Cisco engineering organization representing all Cisco Services organizations• Created and delivered serviceability requirements focused on call avoidance and reducing resolution time.• Activities included reviewing and editing new product documentation, driving usability improvements for install, config and troubleshooting for current and future products• Responsible for delivering service plans, field notices, new product introduction, new product training to the global support organization, and End of Support Notices.• Drove service improvements and readiness for multiple products including the Cisco 7000, 7200, and 7500 product lines, uBR7200, GSR, VIP, CIP, RP, RP64, RSP and 50+ port adaptors, line cards, and Cisco IOS.• Responsible for global support requirements in IOS release strategy to ensure supportability from First Customer Ship (FCS) to End Of Life (EOS/EOL).• Created multiple documents on support requirements for Cisco IOS from Release criteria, Bug tracking,for software and hardware, to End of Life.

• Lab Manager and Desktop Protocols Customer Support Engineer in Cisco TAC• Provided online and remote access to TAC lab• Provided email and phone technical support for multiple Cisco products and technologies including AppleTalk, TACACS, Banyan Vines,EIGRP, IGRP,IP RIP, modems and access products• Consistently delivered exceptional customer satisfaction recognized through Gold awards for customer satisfaction• Created some of the first online documents (FAXBACK) targeted at case avoidance and reducing resolution team.

• Hired directly from College.• Repaired and refurbished field returns for IGS, MGS, AGS, ASM, and STS-10 product lines• Automated testing of refurbished RMAs via XTALK• Provide QBR for customers such as Boeing, NetOne, and BT• Provided hardware product training to TAC engineers• Assisted Manufacturing, as needed, to meet production numbers by troubleshooting board level failures.• Developed Software Program Stations at Remote sites to allow 1 hour RMAs.