Owen Swick Email & Phone Number

Littleton, Colorado, United States

Author and produce eLearning courses and Webcasts on numerous subjects geared for Water Operators and Engineers, applying solid technical knowledge and advanced computer skills using Office, Word, Excel and Visio. Create PowerPoint presentations, edit audio with Articulate and utilize Adobe Professional to edit documents and Images. Produce reports using Web Intelligence Data Analyzer program for all departments including Executive Group. Work closely with top expert volunteers in water industry, providing training on proprietary programs, enabling them to develop content for eLearning courses and Webcasts. Provide technical and customer service support to staff and customers.Key contributor to production of 39 webcasts which resulted in more than $300,000 in new annual revenue in two consecutive years.Strengthened eLearning program by growing product base from less than 30 courses to over 75 courses, producing additional revenue of $130,000 in first year.Aided production of highly successful 10 Week Water Treatment Level 1 Facilitated Course which enabled more than 70 students to earn Continuing Education Units and become highly profitable venture.While serving as Association Services Representative, processed 1,555 inquiries, touched 3,936 records in database, took 2,986 customer calls, and replied to 3,445 customer emails which resulted in performance level at 96th percentile among entire Customer Service team.Significantly improved level of customer service by providing hands on support during implementation of new database software system, Personify, produced by TMA Resources, resulting in more sophisticated, effective and more rapid method to determine solutions to complex customer issues.Increased efficiency of Department by developing and conducting training for Customer Service staff which facilitated their understanding and use of TMA Resources Personify program.

Author and produce eLearning courses and Webcasts on numerous subjects geared for Water Operators and Engineers, applying solid technical knowledge and advanced computer skills using Office, Word, Excel and Visio. Create PowerPoint presentations, edit audio with Articulate and utilize Adobe Professional to edit documents and Images. Produce reports using Web Intelligence Data Analyzer program for all departments including Executive Group. Work closely with top expert volunteers in water industry, providing training on proprietary programs, enabling them to develop content for eLearning courses and Webcasts. Provide technical and customer service support to staff and customers.• Key contributor to production of 39 webcasts which resulted in more than $300,000 in new annual revenue in two consecutive years.• Strengthened eLearning program by growing product base from less than 30 courses to over 75 courses, producing additional revenue of $130,000 in first year.• Aided production of highly successful 10 Week Water Treatment Level 1 Facilitated Course which enabled more than 70 students to earn Continuing Education Units and become highly profitable venture.• While serving as Association Services Representative, processed 1,555 inquiries, touched 3,936 records in database, took 2,986 customer calls, and replied to 3,445 customer emails which resulted in performance level at 96th percentile among entire Customer Service team.• Significantly improved level of customer service by providing hands on support during implementation of new database software system, Personify, produced by TMA Resources, resulting in more sophisticated, effective and more rapid method to determine solutions to complex customer issues.• Increased efficiency of Department by developing and conducting training for Customer Service staff which facilitated their understanding and use of TMA Resources Personify program.

Author and produce eLearning courses and Webcasts on numerous subjects geared for Water Operators and Engineers, applying solid technical knowledge and advanced computer skills using Office, Word, Excel and Visio. Create PowerPoint presentations, edit audio with Articulate and utilize Adobe Professional to edit documents and Images. Produce reports using Web Intelligence Data Analyzer program for all departments including Executive Group. Work closely with top expert volunteers in water industry, providing training on proprietary programs, enabling them to develop content for eLearning courses and Webcasts. Provide technical and customer service support to staff and customers.• Key contributor to production of 39 webcasts which resulted in more than $300,000 in new annual revenue in two consecutive years.• Strengthened eLearning program by growing product base from less than 30 courses to over 75 courses, producing additional revenue of $130,000 in first year.• Aided production of highly successful 10 Week Water Treatment Level 1 Facilitated Course which enabled more than 70 students to earn Continuing Education Units and become highly profitable venture.• While serving as Association Services Representative, processed 1,555 inquiries, touched 3,936 records in database, took 2,986 customer calls, and replied to 3,445 customer emails which resulted in performance level at 96th percentile among entire Customer Service team.• Significantly improved level of customer service by providing hands on support during implementation of new database software system, Personify, produced by TMA Resources, resulting in more sophisticated, effective and more rapid method to determine solutions to complex customer issues.• Increased efficiency of Department by developing and conducting training for Customer Service staff which facilitated their understanding and use of TMA Resources Personify program.

Use Microsoft Outlook to reply to customer emails, 100-500 emails daily. Process customer returns. Test returns to decide if they need to be re-entered into inventory or discarded. Use Microsoft Access to manage customer records to update addresses, add items to existing orders, and create new customer orders through email correspondence

Provided technical assistance to faculty and students to achieve solutions to computer software and hardware problems. Responsible for maintenance of networking software and hardware. Managed wide range of customer support issues regarding resolution of communication equipment.

Philosophy, Psychology, Business, Information Technology

Activities and Societies: Soccer

Game Design, Video Game Design

Just started August 29, 2011.