Nicole Morris Email & Phone Number

Work closely with clients, an architect, and contractors to establish a comprehensive plan for home renovations, leveraging expertise in design to provide recommendations that balance functionality and aesthetic appeal.Collaborated with partners to develop comprehensive business plans for the successful soft launch of two family businesses within a two-month timeline during fall 2023. Continue collaboration until the official launch in 2025.Conduct research and analyze industry trends to inform business strategy development or improvements for non-profit and for-profit clients.Empower individuals to navigate career transitions by guiding them to recognize their worth, showcase their impact, and bolster their confidence through tailored coaching and resume/business development support.

Design lead for Chase MyHome, a digital platform that won the 2021 Global Banking Technology Award for "Best Use of IT in Lending" by FinTech Futures. The platform provides customers with shopping and engagement tools to meet their home lending needs.

Dallas/Fort Worth Area

Assisted in pioneering the BBVA Experience platform, enabling designers to create consistent digital banking experiences across 30 countries, resulting in up to 80% front-end development cost savingsEarned the Designer Excellence Award for unwavering commitment, adaptability, and leading a cross-functional team to deliver multiple products within BBVA Experience.Influenced BBVA US stakeholders on a staged approach for their Mortgage redesign by providing in-house design solutions and developing a secondary design strategy with the current vendor on customer experience improvements.Facilitated roadmap alignment sessions, assisted with design thinking workshops, onboarded cross-functional team members, and implemented design processes and software tools such as Zeplin within agile projects.

Strategized with development, business managers, and product owners worldwide on daily scrum and agile sessions to deliver conceptual customer-centric products and designs. Facilitated knowledge sharing and streamlined delivery efforts by proactively disseminating the latest processes and guidelines to peers, resulting in increased team productivity and efficiency.Trained, mentored, and led associate UI and UX designers to enhance their skills and improve project outcomes.

Collaborated with cross-functional teams, including product owners, and external design agencies to gain a comprehensive understanding of various banking products and customer needs for Barclaycard banking and finance apps.Led UI design for multiple Barclaycard products, including mybarclaycard Android app that introduced Android contactless payments in the UK before Google. Collaborated with various tech partners to develop innovative solutions and designed bPay Android app that allowed for cashless payments via wearable devices.Received one of the first BTCD Design Awards, created by the Director of Design, for exceptional UI design and team collaboration.

Lewisville, Texas, United States

Key member of a specialized team responsible for assessing complex, high-balance accounts of military personnel, effectively preventing foreclosures and safeguarding service-member financial stability.Successfully identified and addressed gaps in awareness of loan product requirements; developed and shared a detailed resource with colleagues to strengthen understanding and improve account decision outcomes. Recognized and rewarded for contribution.Conducted training sessions for new hires and team members unfamiliar with military account servicing, fostering a knowledgeable workforce and promoting best practices in account management.

Dallas/Fort Worth Area

Developed architectural proposals (RFPs) to acquire clients and retain existing ones.Designed and updated in-house and external marketing materials, staff resumes, project images, etc., while maintaining PageSoutherlandPage's graphic standards (US and International).