Michelle Navarro Email & Phone Number

San Diego, California, United States

As a dedicated professional, I specialize in stakeholder identification and communication plan development, ensuring seamless project implementation.My role involves crafting engaging community engagement plans within the dynamic industries of transportation, water and utilities.I play a pivotal role in training internal project teams, leveraging tools such as Consultation Manager, MapBox and GIS.Following are some key contributions from this role:* Engaged in… Show more As a dedicated professional, I specialize in stakeholder identification and communication plan development, ensuring seamless project implementation.My role involves crafting engaging community engagement plans within the dynamic industries of transportation, water and utilities.I play a pivotal role in training internal project teams, leveraging tools such as Consultation Manager, MapBox and GIS.Following are some key contributions from this role:* Engaged in multiple projects concurrently, ensuring achievement of all deliverables on time for 80% of active projects.* Achieved 30% increase in team efficiency by formulating training manual for CRM software implementation.* Increased social media presence by 200%, significantly improving brand visibility and engagement. Show less

Vienna, Austria

Immersed in global public policy research, I delved deep into technical data, analyzed potential impacts with precision. My daily routine involved crafting well-reasoned recommendations based off of Viennese case studies. Presented in both insightful reports and engaging presentations, tailored for diverse audiences.With a keen eye on international implications, I mastered the art of effective communication strategies. Whether it was conveying findings to UC Irvine's program leadership… Show more Immersed in global public policy research, I delved deep into technical data, analyzed potential impacts with precision. My daily routine involved crafting well-reasoned recommendations based off of Viennese case studies. Presented in both insightful reports and engaging presentations, tailored for diverse audiences.With a keen eye on international implications, I mastered the art of effective communication strategies. Whether it was conveying findings to UC Irvine's program leadership or engaging with the international NEURUS panel.Key contribution:* Involved in reviewing principles, practices, and processes in Vienna to identify recommendations for climate action. Show less

Costa Mesa, California, United States

Passionate about urban innovation!As part of a dynamic team to integrate city permits into the EnerGov online system, streamlining the intenral worklfow and enhancing the submission process for applicants. I functioned as a project liaison and technical writer during the Assess & Define phase, overseeing key departments including Code Enforcement, Planning & Development and Engineering. Collaborated closely with Subject Matter Experts through interviews, confirming, processing… Show more Passionate about urban innovation!As part of a dynamic team to integrate city permits into the EnerGov online system, streamlining the intenral worklfow and enhancing the submission process for applicants. I functioned as a project liaison and technical writer during the Assess & Define phase, overseeing key departments including Code Enforcement, Planning & Development and Engineering. Collaborated closely with Subject Matter Experts through interviews, confirming, processing and reviewing documentation products. Cultivating a deep and practical understanding of the local municipal code, becoming an expert in navigating regulatory landscapes.Among the notable achievements, you will note the following:* Streamlined communication through creation of clear work request emails and meeting minutes, improving efficiency and transparency between teams.* Obtained five permitting questionnaires, including cannabis business permit and wireless telecommunications permit as part of EnerGov projects' build phase. Show less

Phoenix, Arizona, United States

Customer-centric professional with a focus on excellence in insurance. Leveraged well-honed customer service skills to efficiently gather required claim information from insured members.Diligently carried out research in strict adherence to federal regulations and company procedures, navigating the intricacies of auto insurance claims negotiations with other insurance companies.A couple of accomplishments include:* Participated in selective Remote Training Program for Auto… Show more Customer-centric professional with a focus on excellence in insurance. Leveraged well-honed customer service skills to efficiently gather required claim information from insured members.Diligently carried out research in strict adherence to federal regulations and company procedures, navigating the intricacies of auto insurance claims negotiations with other insurance companies.A couple of accomplishments include:* Participated in selective Remote Training Program for Auto Adjuster III role, a pioneering 280-hour initiative providing valuable feedback on remote technical instruction.* Comprehend and promptly resolve 60% of accident claims as no fault or shared fault. Show less

Greater San Diego Area

I started as a medical billing specialist at Robard Bionics, a Prosthetics Company, and branched into other office administrative roles.• Responsible for maintaining patient information and obtaining insurance approval and paperwork from referring physicians to process medical billing for patient services. Responsibilities also included all medical billing of patient services and ensuring these followed all relevant health insurance regulations.• Later, I assisted our office in… Show more I started as a medical billing specialist at Robard Bionics, a Prosthetics Company, and branched into other office administrative roles.• Responsible for maintaining patient information and obtaining insurance approval and paperwork from referring physicians to process medical billing for patient services. Responsibilities also included all medical billing of patient services and ensuring these followed all relevant health insurance regulations.• Later, I assisted our office in expanding insurance contracts by completing industry and procedural research for new insurance contracts. I collected necessary application material and scheduled joint meetings with company management to expand the insurance network.• Facilitated workflow improvement by removing superfluous documentation. Thus, creating more time for market research, network expansion, and customer service. Show less

Masters Of Urban And Regional Planning

Activities and Societies: Mentorship Chair for Urban Planning Student Association since 2021, MURP UCI Ambassador since 2021, NEURUS.

Bachelor'S Degree, Sociocultural Anthropology, Minor: Environmental Studies, 3.9

Activities and Societies: Phi Beta Kappa Member since 2019 , Student Representative in the Sustainability Office in 2018-2019, English.