Mandeep Singh Email & Phone Number

Mohali

My role in the organization is to handle top management of the customer service and support business our company is dealing with. I am involved in technical processes we have been signed up for from our clients and the core decisions accounting to the company's overall growth. I also am responsible for the managerial tasks like conducting interviews, arranging technical and non-technical workshops and accounting related practices.My extended job responsibilities also lie around sales initiatives and customer care areas in our company and I strive to deliver best services to our esteemed clients always.

I was hired as a consultant and Microsoft engineer to work for company's managed services business and setup and automate the processes using the tools like Kaseya, Connectwise etc...During the tenure I worked on various tasks like data backup consolidation and reporting, Kaseya management and machine maintenance per schedules set, server monitoring setup for proactive monitoring and auto-healing for the failure events counted on servers. I also worked on any project that came down the road demanding additional remote help during after-hours and helping the end users directly with their IT related issues.

I joined this company as a remote IT engineer and had worked on various IT tasks like managing and setting up Kaseya, integrating the Kaseya to PSA application named Connectwise, managing the backup and disaster recovery solutions, managing anti-virus applications rolled out to end-points, managing and troubleshooting the various servers like SBS, Exchange 2003, 2007 and 2010, Blackberry Enterprise servers, Windows domain controllers, DNS servers and many more.

Server administrator for managing Exchange servers, Windows active directory, Blackberry servers, Good servers, Terminal servers, Firewalls etc..Kaseya expertConnectwiseActivexpert monitoringEtc..

B-Tech, Computers

Activities and Societies: Table tennis, modeling and quiz.

Bachelor Of Engineering (B.Eng.), Computer Science