Diagnosed and fixed POS hardware, software, and network issues on desktops, laptops, and servers.Provided on-site support to resolve technical problems so both SPAR and TOPS operate quickly and efficiently.Provided both on-site and remote support to users across different locations.Responded to service tickets and resolved issues within agreed service-level agreements (SLAs).Assisted end-users with general IT issues, including software usage, connectivity problems, and system navigation.Provided basic training and guidance to users on new systems and tools.

• In my role, I liaised with enterprise clients, offering comprehensive training, support, and analysis for billing and account inquiries. • Collaborated closely with AWS Enterprise team members, including Technical Account Managers, salespeople, and Solutions Architects, to ensure seamless client experiences

Full desktop software support for Apple MAC, Windows and MS Office Suite (O365):• Joining workstations to Active Directory managed domains• Resolving calls logged on the in-house CRM - SMAX• Configured and provisioned end-user hardware while maintained accurate records on inventory in support of the Asset Lifecycle for computers• Setting up Cisco Pulse VPN Connections on workstations/Laptops• Configuring Exchange/Office 365 mail on Android/iOS on cellphones and tablets• Ensuring anti-virus is deployed and updated on laptops/desktops that are joined to the network• Liaising with vendors for problem tickets and bugs encountered during the different processes of troubleshooting

Maintained and supported systems, workstations, Company mobile devices, printers and peripherals. First point of contact to user service requests. Responsible for ensuring system security for desktop, mobile, cloud environments, CCTV and Access Control Systems for Hotel with 140 rooms.• Managed the Hotel’s end-to-end lifecycle of applications, including infrastructure services (Fidelio and Micros 9700)• Performed first and second level support for the following: MS Windows macOS (10.7 to 10.12) Mobile management and support (Andriod & iOS) Company email domain (user creation, deletion and general mail issues) LAN connectivity • Maintained relations with outsourced IT providers, ensuring we received the contracted level of service • Responsible for Mapping network resources for Hotel management• Conference setup as per clients’ requirements (Projectors, Printers and Wireless connectivity)• Active Directory administration (account changes and permissions)

Provided level 1 and 2 technical support for Apple iStore customers. Ensured quick resolution of customer concerns and escalated more complicated issues to Core Groups’ helpdesk managers. Responsibilities included; • In store Software support of iOS, OSX (10.7 – 10.12) and including office 365• In store customer Support consultant on all Apple devices including Mac, iPad, iPhone• Data migrations (Windows to Mac) • Customer support covering multi-vendor systems – such as, Router configuration, Backup solutions, fitness devices configuration • Processed warranty claims and repairs • Booked devices in for repairs using internal booking system - FileMaker• Followed-up on client technical issues by means of email and telephone • Daily management report

- Drawing up a production schedule- Monitoring the production processes and adjusting schedules as needed- Managed payroll function for 140 employees. -Responsible for the selection and maintenance of equipment -Working with managers to implement the company's policies and goals -Reviewing worker performance

- Read work orders, recipes, or formulas to determine cooking times and temperatures, and ingredient specifications.- Collect and examine product samples during production to test them for quality, color, content, consistency, viscosity, acidity.- Record production and test data, such as processing steps, temperature and steam readings, cooking time, batches processed, and test results.- Measure or weigh ingredients, using scales or measuring containers.- Notify or signal other workers to operate equipment or when processing is complete.- Observe gauges, dials, and product characteristics, and adjust controls to maintain appropriate temperature, pressure, and flow of ingredients.

I was the face of a ticketing and access control company. Responsible for attracting business.