Michael Diaz Email & Phone Number

La Palma, Ca, Us

Cypress, California, United States

• Utilizes a ticket-based system to analyze customer accounts and ensure alignment for registration, title claims, and service needs, proactively identifying discrepancies and coordinating timely resolutions• Troubleshoots software malfunctions and system errors, building expertise in issue identification and escalation processes• Collaborates with cross-functional teams, streamlining operations and improving customer experiences by leveraging CRM systems and technical tools• Manages and protects sensitive financial data, ensuring compliance with data privacy regulations and cybersecurity standards

La Jolla, California

• Elected as President of Gamma Rho Chapter, leading a diverse group of 31 members • Communicated with 30+ organizations and 500+ individuals including Sigma Alpha Mu Nationals, UC San Diego Interfraternity Council, UC San Diego Panhellenic Council and all other third-party entities• Responsible for leading General meetings and representing Sigma Alpha Mu within IFC Meetings• Facilitated training on protocol and policies to ensure risk management• Organized quarterly events including community service, social and charity events

La Palma, California, United States

• Delivered exceptional service to customers in a fast-paced environment• Prioritized tasks, ensured accurate order taking, built rapport and collaborated with kitchen andmanagement to ensure customer satisfaction

Cerritos, California, United States

• Worked with collection and management of sensitive patient information according to HIPAA guidelines• Responsible for management of optometry paperwork and insurance information

Cypress, California, United States

• Assisted customers with sales and returns. • Coordinated with Sales Floor Associates and Management daily to assist customers and close the store

Cerritos, California, United States

• Worked with Elementary, Junior High School and High School students• Provided tutoring in various subjects including English, Science, Writing, Math and History • Acted as a role model and mentor for students and provided guidance and support in extracurricular activities

Biology, Bioinformatics

Activities and Societies: Sigma Alpha Mu Fraternity

High School Diploma

Activities and Societies: ASB Executive Cabinet, RSVP Board, Varsity Basketball