Mohamed Fayçal Nezzaghy ☁️ –– ☁️ –– ☁️ محمد فيصل نزاغي Email & Phone Number

Riyadh, Saudi Arabia

Environment:• Hyper-Converged Infrastructure (HCI) lifecycle• Virtualized infrastructure management (VMware, Citrix, Microsoft) • Virtualized Desktop Infrastructure (VDI) administration• Data center migration planning and execution• Enterprise and hybrid cloud orchestration and automationKey Responsabilities:• In charge of day-to-day operations of Nutanix solutions• Implementing Nutanix best practices and using engineering problem-solving skills to present options that target customer use cases• Applying IT infrastructure Design and Management methodologies to create solutions that achieve various specific business outcomes according to the customer needs.

Austin, Texas, United States

- Supporting localization efforts for new features and functions releases. - Working with global customer service teams to ensure seamless user experience to non-US customers by producing accurate localized content in 40 languages. - Managing UI focused needs for internal eCommerce web and mobile projects. - Involved in full SDLC of localization projects: QA testing and proofreading , test logic and documentation of workflow processes. - Working across cross-functional teams such as localization team, vendors, engineering and internal support teams.

Austin, Texas, United States

Member of the Media Production team (TV & Movies), in charge of the:- Optimization of language metadata received from various content providers (over 40+ markets) in English, French & Arabic, according to localization standards. - SME of internal software tools to identify and resolve web data integration issues.- Collaboration with international teams to analyze, monitor, curate, and improve the quality of linguistic metadata and partner data integrations in client’s universal media catalog. - Project specific: Review and analysis of large XML and CSV files of media metadata catalogs to report patterns of issues during new partner onboarding.

United States

- Installing, Configuring, Managing, Optimizing & Scaling vCenter clusters running on Dell Poweredge and HPE Proliant server platforms.- Administration of virtual and physical networking running on VMware NSX and various Cisco platforms.- Setup and monitoring health of vSAN infrastructure.- Using CALM blueprints, deployed several 3-Tier web applications, with load balancers, web serversand database VMs hosted on Nutanix private clouds.- Automation of AWS deployments with Terraform.

Austin, Texas Metropolitan Area

Austin, Texas, United States

FR Solutions is one of the only three Nutanix Services Partner Champions in the US:- SME in Nutanix Core products: AOS, AHV, Prism- Assisted local teams with racking & stacking of Nutanix blocks (SuperMicro, HPE and Dell hyperconverged appliances)- Led clusters deployments in several greenfield and brownfield projects: new installs, expansions, data protection, migration services and hardware upgrades.- Monitored health and optimized performance of customer environments via “Fit Checks” process.

Dubai, United Arab Emirates

Connectivity Solutions Division- Subject matter expert in CommScope’s Enterprise portfolio for Office buildings, Data Centers and FTTx structured cabling solutions.- Acting as internal customer champion. Thorough understanding of customer's business issues. - Working as major tender response contributor by influencing the outcome of a tender response technically through strategic thinking and application of industry standards and competitive expertise. - Technical presenter for customers, business partners and Trainer for System Integrators on CommScope Copper & Fiber cabling solutions.- Providing technical support during installation, testing, and maintenance of CommScope solutions throughout the whole project cycle until commissioning. Established several peer relationships with business partners, often acting as subject matter expert. Proficient in field test techniques and field data test analysis, mainly using Fluke Networks OLTS and EXFO OTDR instruments.- Ensuring contractors meet CommScope installation best practices and expectations. Review and Approval of warranty applications

Dubai, United Arab Emirates

Broadband Network Solutions Division (acquired by CommScope) In charge of the regional Pre/Post Sales for various medium to large projects: office buildings, data centers, campuses, governmental headquarters,..- Client Presentations, - Technical Specifications, - Structured Cabling Solutions Design,- Qualification and validation of Bill of Materials- Site Audits - Field Testing- Partners training

Dubai, United Arab Emirates

I was in charge of the technical management of several infrastructure projects across the MEA region:- Managing locally the Dubai office (MEA HQ) infrastructure and remotely assisting several local IT teams in our regional offices in Egypt, Kenya, Uganda, South Africa and Pakistan: responsible for network monitoring and maintenance, systems upgrade and support- Defined regional infrastructure support procedures for all MEA offices;- Created documentation for local IT support for basic systems and network maintenance;- Proposed new budgets for systems and network upgrades;- Arranged weekly meetings with countries to identify issues and provide solutions.- Successfully migrated the Dubai network to a new backbone infrastructure for increased network performance & bandwidth optimization- Principal Project Manager for the infrastructure integration of a newly acquired company based in Paris with 10 offices across West Africa

Dubai, United Arab Emirates

Provided Tier1 and Tier2 system and application support in 3 languages (Arabic, English and French) to over 20,000 users across Europe, Middle-East and Africa offices:- First point of escalation for service requests from users, I was part of the EMEA Service Desk team in charge of troubleshooting and resolving all IT services-related issues, mainly on Microsoft-based computing devices and applications: Microsoft Windows Server, MS Exchange and Office Suite..- Developed strong understanding of IT service management, SLA's, reporting and customer service skills. - Ensured SLA success within ITIL Framework by following KPI guidelines.- Contributed to make our team the one with Highest Quality Customer Service globally, 6 quarters in a row.- Acted as the second point of escalation for Dubai office to resolve problems with users’ PCs, as well requests and changes in a multi-protocol network environment.

Mountain View, California, United States

Provided Tier 2 direct On-site support to end users for hardware and software related issues:- Troubleshooted, configured, and resolved connectivity, application and software problems;- Deployed, imaged and supported Desktops, Laptops, BlackBerry, WAN cards and other devices;- Interfaced with Active Directory (AD) and BlackBerry Enterprise Servers (BES) to create/modify users and computers/mobile devices;- Managed IT Support tickets for over 1000 local employees with internal proprietary Remedy ticketing system;- Created, reviewed and modified technical KB articles to share with Desktop Support Knowledge Base system;- Managed networking hardware & software, subnets, and VLANs via internal proprietary tools;- Maintained an average customer satisfaction rate of over 95%.

Oakland, California, United States

- Designed and implemented local area networks for small and medium companies across the San Francisco bay area;- Evaluated customer needs and assisted them in the management of the proposed solutions;- Planned the consolidation and upgrade of Windows Servers at various clients’ sites;- Coordinated new server acquisition, installation and configuration, design and integration of comprehensive standards for server builds and continuous server documentation;- Managed the upgrade of information systems departments for several educational institutions: product selection, design of standard software images, and rollout.

Master’S Degree In Telecommunications & Networking, Information Technology

Hybrid Cloud Engineering

In collaboration with Nutanix, this program takes cloud technology and data-center professionals on an in-depth journey into the design.

Cloud Computing Engineering

Cloud Computing Bootcamp: - AWS Solutions Architect Associate Certification Course - Terraform Course: Automation of an AWS cloud.

Vmware Certified Professional - Data Center Virtualization, Virtualization, Vcp-Dcv

Nutanix Certified Professional, Information Technology, Ncp

Nutanix Enterprise Cloud Administration (ECA) 5.5 Course

Nutanix Certified Services Consultant, Enterprise Cloud - Hyperconverged Infrastructure, Ncs-C & Ncs-A

Hands-on training covered the skills necessary to deliver professional services engagements based on Nutanix Services toolkits.

Networking, Ccna R&S | Jncia-Junos

Activities and Societies: City College of San Francisco IT Department Cisco Certified Network Associate - Routing and Switching Juniper.

Mathematics And Physics Competitive French Upper Entry Tertiary Level, Theoretical And Mathematical Physics

Classes Preparatoires aux Grandes Ecoles

Baccalaureat S, Maths & Physics