John Hans Email & Phone Number

Bloomington, Minnesota

Richfield, Mn

Level two support specialist for the Deployment Operations Center at Best Buy.

Mendota Heights, Mn

Company: CAREER EDUCATION CORPORATION Title: Information Technology Regional Manager Location: Mendota Heights, MN Dates: 2007-2015Supervised IT teams at 7 facilities in multiple states providing day-to-day leadership, and guidance in resolving complex operational issues. Oversaw the creation of reportable metrics used to create and validate service level agreements. Determined staffing needs, resolved personnel and coverage conflicts, hired, mentored, and evaluated employees. Worked across all departments to coordinate projects and ensure IT services were delivered with quality and efficiency. Managed IT procurement and vendor relationships, reducing costs by 20 percent on desktops and laptops. Administered Microsoft Exchange, and Microsoft Active Directory accounts, Microsoft File/Print services, computer updates, and imaging. Develop budget forecasts, compliance reports, and project specifications. Managed projects including; new wireless networks, server/network upgrades, security camera systems and VOIP phone systems. Coordinate continuous computer, network, audio/visual, and printer refresh projects. Maintained electric locking system with proximity card access, Cisco Voice over IP phone systems, and Wide Orbit/Scott Studio automated radio station system for campus radio station.Achieved HP and Dell self-maintainer certification for manufacturer defect and accidental protection repairs allows PC and laptop repairs to be performed in-house.Moved 2 campuses into new facilities supervising build out, move and set up of buildings and shutting down/handing off of old buildings on an aggressive timeline. Monitored incident and requests tickets through Service Now to determine if key performance indicators in line with service level agreements.

Mendota Heights ,Mn

Description: Managed information technology programs including network and software development for associate and bachelor degrees. Oversaw staff of 14 instructors. Assessed and developed curriculum. Scheduled instructors, students and classes Advised students on careers. Resolved staff and student conflicts. Prepared and managed departmental budget. Ensured department and student compliance.

Mendota Heights, Mn

Description: Taught computer programming for certificate, associate of applied sciences and bachelor degree candidates. Computer languages taught included COBOL, RPG IV, DB2/SQL, Oracle, Java, HTML, ASP.NET, Visual Basic.NET, IBM Rational Architect, Lansa, and OS400 operating system. Instructed other courses including software engineering, systems analysis and design, project management, and requirements management. Helped select textbooks, design courses and curriculum, and advise students.

Midwest

Target, Minneapolis, MN – Team lead for a year 2000 project. MCI/WorldCom, Cedar Rapids, IA – Programmer/analyst working with billing systems for commercial customers.Health Partners, St. Paul, MN – Programmer/analyst working with patient account reporting.

M.Ed., Adult Education

Associate Of Science (As), Computer Programming

Ba, History