Michael Merida Email & Phone Number

-Initiate work requests for electrical work or non-electrical work that requires a service shutdown, provide updates to work requests and clear inspections from wire inspectors.-Proficient in all platforms designed to support customer account transactions and interaction.-Perform and be proficient in back-office customer service work responsibilities.-Respond to storm/emergency events – outages and service interruptions.-Clear inspections from Wire inspectors.-Schedule meter installs, remove/install locks & seals.-Perform general simple account maintenance and data entry.-Complete necessary requirements related to start accounts and final accounts.-Maintain an updated knowledge of customer related processes, services, and programs.

West Warwick, Rhode Island, United States

Keyed orders from CRM Tools into ICOMS, Optix, and Myadmin if applicable.Verified Proposal for address serviceability, services, pricing, and confirm appropriate customer paperwork is complete and accurate, as well as, verify tax exempt status and completion of necessary forms.-Enter customer order, data, and billing information to ICOMS and Order Management System in an accurate and timely manner.Verified accuracy of service codes, term, and pricing in OMS and verify matches in ICOMS.Uploaded all required documents such as Order Package/Sales Package, and IRR and correct any issues.Entered all post-sales information into tracking system as appropriate.Adhered to procedural and administrative aspects of customer installation.Coordinated installation dates and times with dispatch and customer, and schedule customer due date in ICOMS and OMS.Trained, coach and mentor new employees to the team.Administered and monitor all Drop Bury, Bore, and trenching tickets for all agents.Assisted the Carrier Support team to verify and delete paths of service leased by wholesale carriers.Answered main telephone line for National Accounts and assist customer’s with requests, or issues.Consistently met and exceeded monthly entry quotas.Assisted Management with any requests.

Answer questions and resolve complaints via phone, online chat, and ticketing system. • Take orders and make product recommendations over the telephone. • Route customers from social media outlets to the appropriate service departments. • Investigate all shipping anomalies (including but not limited to USPS, and FedEx. • Work in-hand with fulfillment department to resolve order issues. • Contribute to the company knowledge base of product and use articles.

-Sold television, telephone, and internet services to consumers and businesses.-Assisted customers with billing related questions.-Troubleshooted television, internet, and telephone problems, which included but not limited to, porting issues, etc.-Verified field work orders for accuracy and completeness.

High School Diploma, Business Administration And Management, General

Associate'S Degree, Business Administration And Management, General