With over 25 years of experience, I am a Global Senior Manager specializing in leading Digital Transformation, Customer Experience (CX), User Experience (UX), and Artificial Intelligence (AI) projects. Throughout my career, I have driven innovation and generated significant business results, focusing on conversational UX solutions and multimodal interfaces. My multidisciplinary approach and ability to lead cross-functional teams allow me to efficiently deliver complex projects.Passionate about innovation and continuous learning, I stay up-to-date on emerging trends in CX, UX, and AI. My specializations include UX Design, Service Design, and conversational AI technologies, with projects ranging from chatbots to advanced virtual assistants. Additionally, I am a dedicated mentor, helping professionals develop their skills in experience design and digital transformation.I am recognized for my results-driven focus, leadership skills, and effective communication in multicultural environments, fluent in both English and Portuguese. With strong experience in agile methodologies, Design Thinking, and customer journey mapping, I am committed to delivering solutions that transform businesses.