Michael Smith Email & Phone Number

Washington, Dc, Us

Baltimore, Maryland, United States

• Effectively manage and schedule Sports Book Ticket Writers to ensure full coverage of sports book terminals• Place and replenish sheets/parlay cards• Write compliance paperwork/MTLs• Manage cash drops and cash replenishment• Approve ticket cashing as determined by approval matrix and internal controls• Assist in Reward card signup• Maintain thorough knowledge of sport betting terminology to assist customers with placing wagers• Ensure policies and procedures are adhered to on a daily basis• Develop relationships with customers and ensure they feel welcomed• Keep a par list of supplies for the Manager• Provide support to Ticket Writers to handle customer complaints/disputes• Assist in handling the day-to-day activities of a sports book• Foster an environment focused on customer service and compliance• Promote a positive image for Caesars within the industry and community

• Field set up and breakdown for game day events• Manage/supervise part-time staff members and volunteer coaches• Supervise the overall operation of a venue including programs operating on schedule• Demonstrate core concepts including Sportsmanship values• Organize game day equipment and ensure the cleanliness of the venue• Consistently demonstrate a positive attitude and superior customer service skill• Lead practice sessions focusing on fundamentals, skill development, and fun• Teach & demonstrate core concepts including Sportsmanship values• With the help of established platforms, communicate game day information to players and parents• Consistently demonstrate a positive attitude and superior customer service skills

Towson

• Patrol the campus by vehicle or on foot to ensure public compliance with existing parking ordinances; • Identify vehicles, scooters, and bicycles which are in violation of parking regulations; • Checks vehicle license plate numbers against outstanding parking citation lists; • Taking appropriate actions to include issuing citations, or arranging for vehicles to be towed or relocated; • Performs a variety of clerical duties required to document and process enforcement actions; and • Utilizes mobile data terminals and hand-held computers in issuing citations.

Towson, Maryland, United States

• Propose ideas for entrepreneurial activities/events• Assist the TU community to ignite, imagine, transform ideas to action• Develop marketing plans for new ideas• Plan first action steps for business projects

Towson, Maryland, United States

• Oversaw the daily workflow, scheduling, and assignments of the equipment and facilities department;• Conducted performance evaluations that were timely and constructive; • Inspected and performed maintenance on assigned equipment and facilities; • Ensured assigned facilities and equipment were ready for regular business and special events; • Maintained files of warranties, records, licenses, inspections, service agreements, and contracts for various pieces of equipment; • Maintained the inventory, storage, and distribution of equipment; • Provided recommendations for purchases of new equipment; • Collaborated with other appropriate management staff to prepare and implement budget; and, • Performed other related duties as assigned.

Upper Marlboro, Maryland, United States

• Updated website with written and video content. • Created a plan of action, set project goals, and manage to completion;• Coordinated with product management to determine research objectives; • Worked following project brief and deliver frequent project updates; • Identified market trends and patterns and performed evaluative analysis of selected resources and competitors; • Designed surveys, questionnaires, polls, etc. specific to research requirements; • Tested research methodologies to confirm intended purpose of evaluation; • Utilized various professional sources to find and extract pertinent information; • Frequently self-audited work and checked data for errors and inconsistencies; • Compiled and organized findings in graphs, charts, mock-ups, and diagrams; • Documented, reported, and presented research findings to management and end-users; • Performed comparative market analysis to estimate properties’ value; • Maintained and updated listings of available properties; • Prepared real estate forms and documents for pre and post settlements; • Coordinated showings, open houses, and obtained feedback; Performed closing processes and other duties as assigned;• Prepared listing materials and posted property listings; • Organized sales, client, and investor meetings

Baltimore, Maryland, United States

• Keep social media followers up to date with new products• Host giveaways• Coordinate social events• Design blog posts and critical thinking questions• Market Amazon Prime membership