Mo Khan Email & Phone Number

Key responsibilities were the provisions of pre-sales / post-sales support for inbound services propositions including IN platform demonstrations & training to our Communication Providers / Service Provider customers. The 21IN ECT NG IN proposition is unique in the UK market and my role was to communicate the key market differentiators between the advanced IN platform proposition and the competitors more restrictive offerings. Having spent many years at BT Network Services / Virgin Media… Show more Key responsibilities were the provisions of pre-sales / post-sales support for inbound services propositions including IN platform demonstrations & training to our Communication Providers / Service Provider customers. The 21IN ECT NG IN proposition is unique in the UK market and my role was to communicate the key market differentiators between the advanced IN platform proposition and the competitors more restrictive offerings. Having spent many years at BT Network Services / Virgin Media Business working with IN platforms of a range of operators the 21IN proposition represented an exciting opportunity to work with the most service rich and unique inbound services platform in the UK incorporating leading edge technologies for Contact Centres including ASR/TTS, Social Media, CSAT and much more in one platform provision. Show less

Provision, configuration and maintenance of complex services. Provided technical input to new upgrade and feature change projects, 24hr fault resolution support for all business customers, as part of an on call rota. Provided 3rd line support in the event of a major service outages. 1st line support cover for the team on all escalations in managers absence. Attended regular support meetings for internal and external projects. Administration and development of all internal databases/software… Show more Provision, configuration and maintenance of complex services. Provided technical input to new upgrade and feature change projects, 24hr fault resolution support for all business customers, as part of an on call rota. Provided 3rd line support in the event of a major service outages. 1st line support cover for the team on all escalations in managers absence. Attended regular support meetings for internal and external projects. Administration and development of all internal databases/software applications. Coaching champion for BT business continuous improvement initiative programme. Owner for implementation of work instructions procedures and processes. BT employee support representative. Show less

Customer retention,Internal auditor,Implementing project migration. Validation of technical support processes and procedures. Standard and complex routing configuration maintained on Intelligent Network Platform, project management, employee support representative. Acting supervisor within Business Operations Co-ordinator group.

Advising and selling to customers all aspects of their mobile communication requirements. Dealing with consumer queries, both face to face and over the telephone, overlooking cash audit trails. General retail duties such as stock control, with daily audits. Ensuring that all KPI’s sales targets were met.