Mo Rahman Email & Phone Number

North Sydney, NSW, AU

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Crows Nest, New South Wales, Australia

Sydney, Australia

Kuala Lumpur, Malaysia

• As a vital part of Service Delivery Division managed and run a Global Support team to provide support over 15 countries from Middle East and South East Asia. This Support Schema was designed and developed for 2 major.
• Managed a global support team of 20+ support engineers and provided support to 450+ business units from 15 countries.
• Studied and analyzed and implemented Best Practice support tools and techniques to provide flawless technical support infrastructure stakeholders and end users.
• Was involved in design and deployment process for international Hardware and Software roll out phase and thereafter on going application update.
• Liaised and negotiated with world renowned Hardware and Software vendors regarding product and service evaluation and Service Level Agreement..
• Played a vital role in defining and structuring divisional and departmental SLA, functional process, procedure, SOP also KPI matrix.

North Sydney

• As an IT Consultant at SysCorp, provided multi-level IT infrastructural support to various business organizations as part of a team. The scope of the provision was not limited to IT Infrastructure and Application.
• Administrate and Manage Domain Controller, Active Directory, DNS Servers
• Administrate and Manage Messaging platform including Exchange Server 03, 08, 12.
• Manage and troubleshoot Local and Wide Area Network support
• Plan and Manage Disaster Recovery action
• Backup management support.

North Ryde

• As a Technical Specialist, provided 1st/2nd level support to over 350 Macquarie Uni Hospital staff member through phone, email and on site. Liaised with many local and international software and hardware vendor for.
• Multi-tier desktop support (onsite and remote).
• AD/Exchange user maintenance.
• Print Server/File Server/Device management and maintenance.
• Server and Network performance monitor.
• Troubleshoot Email, security, share issues.

Sydney

• As an IT support office at HP Australia worked for the Largest bank in Australia, Commonwealth Bank on one of the biggest project in all time in the bank. The Prime object of the Project was to provide a better working.
• Build machines according to SOE.
• Manage and maintain all system using SCCM from a centralise console.
• Cisco Softphone (CuciMoc) support.
• Troubleshoot Desktop/Network related faults and Issues.
• Troubleshoot Outlook issues.

Melbourne

• As a Field Support Technician provided desktop support to one of the biggest heath service provider Mayne Heath Australia and International packaging product manufacturer Sealed Air. The Scoppe of the service was based.
• Monitor, identify and troubleshoot Desktop/Server/Network related faults and Issues.
• Monitor and perform on/offsite System backup management.
• Troubleshoot hardware and software problems onsite/remotely.
• Monitor and perform application maintenance, patch update.
• Provide support to end users on a variety of IT issues.

Master Of Science (M.Sc.), Computer Systems Networking And Telecommunications

Bachelor Of Science (B.Sc.), Information Technology