Mo Rahman Email & Phone Number

North Sydney, Nsw, Au

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Crows Nest, New South Wales, Australia

Sydney, Australia

Kuala Lumpur, Malaysia

As a vital part of Service Delivery Division managed and run a Global Support team to provide support over 15 countries from Middle East and South East Asia. This Support Schema was designed and developed for 2 major multi-million dollar project of the organization where few world renowned Companies were involved. As a manager of Implementation and Support team up most objective was to provide full support to related entities and stakeholders within the ITSM framework so that business can run at its top functional level with minimum interruptions. Responsibility • Managed a global support team of 20+ support engineers and provided support to 450+ business units from 15 countries.• Studied and analyzed and implemented Best Practice support tools and techniques to provide flawless technical support infrastructure stakeholders and end users.• Was involved in design and deployment process for international Hardware and Software roll out phase and thereafter on going application update. • Liaised and negotiated with world renowned Hardware and Software vendors regarding product and service evaluation and Service Level Agreement..• Played a vital role in defining and structuring divisional and departmental SLA, functional process, procedure, SOP also KPI matrix. • Organize staff training events to keep on the staffs on the edge with technologies and up-to-date IT world. • Continuous evaluation of departmental work process, procedure and SOPs. • Manage Corporate IT by providing IT asset management, Domain and Messaging platform support, Technical Support.

North Sydney

As an IT Consultant at SysCorp, provided multi-level IT infrastructural support to various business organizations as part of a team. The scope of the provision was not limited to IT Infrastructure and Application support but investigate identify and resolve any IT related issue regardless how big or small. Managing a broader spectrum of client range and Managing a healthy working environment for the client organization was the prime focus. In addition to this supported the account manager 2/3 level Server/Desktop support to various Client organizations from different industry through remote, over the phone, email and on site. Also monitor and provide IT solutions to provide efficient and effective business productivity. Responsibility • Administrate and Manage Domain Controller, Active Directory, DNS Servers• Administrate and Manage Messaging platform including Exchange Server 03, 08, 12.• Manage and troubleshoot Local and Wide Area Network support• Plan and Manage Disaster Recovery action• Backup management support.• Print Server/File Server/Mobile Device support and maintenance.• Various Application support.

North Ryde

As a Technical Specialist, provided 1st/2nd level support to over 350 Macquarie Uni Hospital staff member through phone, email and on site. Liaised with many local and international software and hardware vendor for smooth and faster work flow. Responsibility • Multi-tier desktop support (onsite and remote).• AD/Exchange user maintenance.• Print Server/File Server/Device management and maintenance.• Server and Network performance monitor.• Troubleshoot Email, security, share issues.• Troubleshoot Ms Office suit issues.• Backup monitor and report.• Software patch and upgrade deployment.

Sydney

As an IT support office at HP Australia worked for the Largest bank in Australia, Commonwealth Bank on one of the biggest project in all time in the bank. The Prime object of the Project was to provide a better working environment for its 350 mid to top level management user a class of art working execution environment. As support engineer was fortunate to be involved in the project from very early stage and was able to witness the project go through its conception and initiation, definition and planning, project launch and execution. Responsibility • Build machines according to SOE.• Manage and maintain all system using SCCM from a centralise console.• Cisco Softphone (CuciMoc) support.• Troubleshoot Desktop/Network related faults and Issues.• Troubleshoot Outlook issues.• Troubleshoot Ms Office suit issues.• Software patch and upgrade deployment.

Melbourne

As a Field Support Technician provided desktop support to one of the biggest heath service provider Mayne Heath Australia and International packaging product manufacturer Sealed Air. The Scoppe of the service was based on the operational functionality of the client. For Mayne Health initial objective of the job was to visit 22 Medical centers in NSW and provide desktop support to Health Professionals. Responsibility • Monitor, identify and troubleshoot Desktop/Server/Network related faults and Issues. • Monitor and perform on/offsite System backup management.• Troubleshoot hardware and software problems onsite/remotely. • Monitor and perform application maintenance, patch update. • Provide support to end users on a variety of IT issues. • Respond to telephone calls, emails and personnel requests for technical support.• Completion of call documentation and referring calls to appropriate points of escalation as required.• Manages the relationship with outside software and hardware vendors. • Network connectivity issue resolution.

Master Of Science (M.Sc.), Computer Systems Networking And Telecommunications

Bachelor Of Science (B.Sc.), Information Technology