Mo S. Email & Phone Number

Birmingham, GB

Birmingham, England, United Kingdom

• Responsibilities Held:
• Providing Expert Witness and/or an expert advisor for the purpose of legal proceedings.
• Managing all incoming correspondence from Solicitors, Pension Schemes & Litigant in Person.
• Obtaining all required information from Pension Schemes and Solicitor firms to carry out a Pension Report for legal proceedings
• Dispatching Letters of Authority to Pension Schemes in obtain the required information to carry out a Pension Report
• Dispatching final reports for legal proceeding to Solicitors for legal proceedings

Birmingham, England, United Kingdom

• Responsibilities Held:
• Manging the work queues and prioritising work
• Ownership of more complex cases
• Processing and authorising all types of pension claims
• Preparing daily and weekly reports for management
• Keeping process notes for the team up to date

Birmingham, England, United Kingdom

• Responsibilities Held:
• Provide day to day business support
• Managing risk to make sure that key regulatory, operational, credit and control processes are adhered to
• Overseeing the performance of the team against agreed objectives, taking steps to manage and drive performance
• Making outbound/inbound calls to staff and customers
• Communicating to customers and staff, via email/letters

Wolverhampton, England, United Kingdom

• Responsibilities Held:​
• Dealing with customer complaints
• Oversee customers that are going through financial difficulty and providing guidance on budgeting
• Dealing with fraud/disputes enquires
• Handling general credit/debit card enquires
• Taking care of customers ISA accounts to clarify out what’s the best solution for their end game