Moazam A. Email & Phone Number

New York, New York, United States

• Served as a system administrator for Salesforce system containing 100+ users.
• Responsible for providing operational and administrative support, including user accessmanagement, profiles, sharing rules, roles and permissions customizing page layouts, creating reports and dashboards, creating and.
• Configured Salesforce page layouts, record types, custom objects, fields workflows, validations, assignment rules, reports and dashboards etc. as per requirements.
• Arranged audit of sandboxes, the production environment, & integrations and data feeds.
• Designed user training materials and presentations to educate users and stakeholders in platform functionalities as well as Salesforce best practices.
• Best Practices and Governance: implemented Salesforce best practices and maintainedsystem governance to ensure compliance with data privacy and security regulations.

New Hyde Park, New York, United States

• Responsible for ongoing management of Salesforce administration and operational support to internal users. Led AGILE business requirement gathering and design sessions with internal and external stakeholders.
• Worked closely with different departments to understand their business processes, including current state and the desired “to-be” state then design, document and implement requirements with third party Salesforce.
• Liaison between business and IT departments in providing ongoing support and resolving issues identified in the production environment.
• Responsible for change requests and enhancements including prioritization, designing solutions, configuring, and training.
• Managed new and existing Salesforce users, including profiles, permissions, roles and sharing rules.
• Performed proactive system reviews and maintenance.

Cherry Hill, New Jersey, United States

• Worked with business and product teams to analyze and identify requirements, documented functional and non-functional requirements, recommended business priorities, and advised on options, risks, and solutions.
• Identified, analyzed, and interpreted various trends or patterns in complex data sets.
• Effectively managed stakeholders: leading negotiations, influencing discussions, and facilitating consensus from all stakeholders on product roadmap and priorities.
• Supported the development of sales and operations strategy, setting priorities and executing operational plans.
• Engaged and worked with cross-functional teams to achieve data needs and analysis results.
• Process Analysis: Conducted in-depth analysis of existing business processes and workflows to identify areas for improvement and increase efficiency.

Bachelor Of Arts - Ba

Education record