Moaaz Taher Email & Phone Number

Cairo, Egypt

Cairo, Egypt

• Responsible for CERNER lab module.
• Acted as the primary point of contact for application support, training new users on system features and capabilities.
• Working with CERNER powerchart and other application
• Good knowledge of CCL
• Troubleshooting system problems in an effective and timely manner
• Analyzing Customers requirements and their expectations with the hospital Automation

Cairo, Egypt

• Analyze customer behavior to identify unusual patterns that may indicate fraud or abuse of thecompany's loyalty points program.
• Build and maintain dashboards to present and analyze fraud trends and patterns and developrelevant fraud combat strategies.
• Conduct monthly meetings with clients to present the program performance based on the agreedKPIs

Cairo, Egypt

• Design, develop, and maintain business intelligence dashboards and reports using Power BI, MSExcel, and MS SQL Server to provide real-time visibility into key performance indicators (KPIs)and operational metrics.
• Collaborate with cross-functional teams, including operations, customer experience, and finance,to understand reporting requirements and create custom reports that meet business needs.
• Conduct data validation and quality checks to maintain accuracy, consistency, and data integrityacross all reporting outputs.

Cairo, Egypt

• Deliver Training for assigned staff (new batches –verification &refreshment sessions –re-calibration sessions) with the agreed benchmarks and due dates.
• Provide pre-operational feedback to HR and OP on new agents and their fitness for performing duties required.
• Oversee the performance of the assigned trainer’s team ensuring adherence to the training plan/agenda.
• Work on the continuous improvement of the training materials, documents, and handouts.
• Abides COPC approaches and requirements.
• Evaluate agent’s responsiveness to training and responsible for their training.

Cairo, Egypt