Monica Abhervé-Hung Email & Phone Number

Toronto, ON, CA

I am currently responsible for Sales and Business Development in Quebec, the Ottawa region and the Maritimes provinces for Expedia TAAP (Travel Agent Affiliate Program).

Toronto, Canada Area

Toronto, Canada Area

• Managing a dedicated bilingual Travel Agent Support Centre for Expedia TAAP (Travel Agent Affiliate Program) Canada, with weekly operation Monday to Friday 09:00 to 6:00 (EST)
• Servicing of incoming and outgoing calls & e-mails with an average of 600 POC weekly
• Technical support with platform functionality for TAAP & Expedia.ca, troubleshooting with browsing limitations
• Assistance with pending commissions issues, tracking, adjustments, accounts reconciliation & transfers
• Inside/Outside Sales Support for field Managers
• Assess, qualify and approve new agency registrations, promotion of registrations via specific campaigns

Toronto, Canada Area

Representing the following group of companies:GOL Airlines, Hongkong Airlines, LOT Polish Airlines, Malaysia Airlines, Europcar, CAESARS Entertainment, Airline Metrics, Expedia TAAP, Traveltek, Just You, Hebridean Island Cruises, Swan Hellenic discovery cruising, Voyages of Discovery.

Toronto, Canada Area

* Competitive partnerships research in target markets; to expand current travel package offerings and to reach new markets. * Prepared project-specific business plans, budget & timeline. * Established and maintained key suppliers relationship. * Created new opportunities using strategic negotiations skills when securing Exclusive Partnership Rights for the.

Toronto, Canada Area

* Managed an average of 40 (D) entry level accounts worth $300M; achieved goal of increasing targeted revenue with successful transition into key, established accounts.* Brought forward marketing & promotions events to stimulate interest and generate additional revenue.* Elaborated business proposal, participated in projection of Yearly Sales Action Plans.

Toronto, Canada Area

* Managed market studies, rate comparison with same to similar products offered on specific markets.* Demonstrated expertise and accuracy in pricing modules and marketing strategies.* Responded quickly to customers changing needs and industry shifts.* Created an elaborate business plan to allow successful targeting of appropriate suppliers using good.

Toronto, Canada Area

* Interviewed and recruited Call Centre Staff to insure high standards of excellence.* Trained new hires on specific office guidelines, systems and procedures maintaining consistency.* Managed, monitored and supported over 55 Call Centre Staff with customer inquiries and problem solving resolutions; ensured mutually agreeable resolutions.* Contributed to.

Toronto, Canada Area

* Provided sales and services over the counter to returning passengers.* Mapped out, planned complicated and unusual travel itineraries.* Dealt with intricate fare calculations, ticket issuance, exchanges and re-validations for individual customers, travel agents, groups and special accounts.* Processed and serviced Staff Travel and Industry requests.

Toronto, Canada Area

* Customized package itineraries for travel agencies, individuals and group bookings.

Toronto, Canada Area

* Provided sales and services over the counter and on the phone.* Consolidated sales reports for individuals and group bookings.* Assisted account executives with daily sales office operations and procedures.

Business Communication Process And Product

Marketing & Business Management

Activities and Societies: M.A.S.C (Marketing Association of Seneca College)

Bst (Brevet Superieur), Tourism And Travel Services Management