Dilan Jayakody Email & Phone Number

Thailand

• Profitability Turnaround: Implemented strategies to restructure operations, aiming to transition the business into a profitable entity.
• Team Empowerment: Focused on elevating team performance by empowering members to take on higher roles and responsibilities, fostering leadership and growth.
• Client Relationship Management: Strengthened and nurtured relationships with existing clients, building a strong foundation for future growth and long-term partnerships.
• Strategic Business… Show more
• Strategic Business Development Focus: Currently driving efforts to identify and pursue new business opportunities, with an emphasis on expanding the customer base and driving future revenue growth. Show less

Sri Lanka

• Sales & Marketing Leadership: Led the station’s Sales & Marketing, Reservations, and Ticketing functions, ensuring business objectives were met.
• Team Vision and Execution: Provided clear vision and direction to a 10-member team, ensuring they were equipped with actionable plans and the motivation to achieve goals.
• Strategic Channel Optimization: Implemented strategies focused on maximizing all sales channels within the station.
• Customer Relationship Management: Ensured that all… Show more
• Customer Relationship Management: Ensured that all stakeholder relationships, including travel trade partners, regional office, and head office, were maintained and strengthened during my tenure. Show less

Sri Lanka

• Performance Analysis and Strategy Development: Analyzed performance trends to develop strategies aimed at maximizing profits, ensuring data-driven decision-making.
• Localization of HQ Strategy: Adapted and localized the headquarters’ strategy to align with the needs of the local market, ensuring acceptance and effectiveness within the trade.
• Brand and Marketing Leadership: Drove top-of-mind recall for Malaysia Airlines through targeted marketing and branding efforts, enhancing brand… Show more
• Brand and Marketing Leadership: Drove top-of-mind recall for Malaysia Airlines through targeted marketing and branding efforts, enhancing brand visibility and recognition.
• Trade Engagement and Knowledge Enhancement: Ensured that the trade's product knowledge was up-to-date and facilitated continuous learning initiatives to keep the trade informed and engaged. Show less

Sri Lanka And United Satates

• Customer Relationship Management: Focused on integrating the human element into customer negotiations, acting as a bridge between tech support and customers to ensure needs were understood and addressed without being.
• Business and Project Timeline Management: Maintained focus on business and project timelines, ensuring discussions remained on track and did not drift into unnecessary technical details.
• Sales Narrative and Pitch: Ensured that a consistent… Show more
• Sales Narrative and Pitch: Ensured that a consistent sales pitch was delivered in every interaction, from the first call to subsequent discussions, maintaining a sales narrative essential for selling maintenance.

Sri Lanka

• Leveraging Market Goodwill: Utilized established relationships with travel agents to promote the superior Emirates product, ensuring seamless sales through a trusted network.
• Value-Added Services: Enhanced the sales process by providing professional and consistent education and after-sales support, making it easy for agents at all levels, from top BSP agents to smaller non-BSP agents, to.
• Service Philosophy and Relationship Building: Fostered strong… Show more
• Service Philosophy and Relationship Building: Fostered strong relationships across the market, driven by a distinctive service philosophy that prioritized accessibility and support for all agents.
• Brand Visibility and Market Presence: Increased Emirates' brand visibility by collaborating with the trade, advertising in travel agencies, and hosting agents at Emirates-sponsored events, thereby reinforcing the.

Sri Lanka

• Leveraging Management Training: Applied comprehensive knowledge gained from a 1-year full-time management training program, which involved hands-on experience in various airline departments, to effectively serve travel.
• Government and Corporate Engagement: Personally visited all government organizations, from the Sri Lanka Parliament to smaller institutes and chambers of commerce, to ensure they chose SriLankan Airlines for their….
• Government and Corporate Engagement: Personally visited all government organizations, from the Sri Lanka Parliament to smaller institutes and chambers of commerce, to ensure they chose SriLankan Airlines for their.
• Agent Support and Service: Provided extensive support to travel agents, utilizing management training experience to assist with airport operations, securing group rates, and ensuring availability of last-minute seats.

Sri Lanka

Executive Education Program, Business Administration And Management, General

Selected to the first-ever extensive Future Leaders Program conducted by Hemas. Comprised of an Executive Education Program at IIMB.

Bachelor Of Science - Bsc, Physical Sciences

Activities and Societies: University Basketball colors: Played a pivotal role in the team despite the academic pressure and my part-time.