Dilan Jayakody Email & Phone Number

Thailand

• Profitability Turnaround: Implemented strategies to restructure operations, aiming to transition the business into a profitable entity.• Team Empowerment: Focused on elevating team performance by empowering members to take on higher roles and responsibilities, fostering leadership and growth.• Client Relationship Management: Strengthened and nurtured relationships with existing clients, building a strong foundation for future growth and long-term partnerships.• Strategic Business… Show more • Profitability Turnaround: Implemented strategies to restructure operations, aiming to transition the business into a profitable entity.• Team Empowerment: Focused on elevating team performance by empowering members to take on higher roles and responsibilities, fostering leadership and growth.• Client Relationship Management: Strengthened and nurtured relationships with existing clients, building a strong foundation for future growth and long-term partnerships.• Strategic Business Development Focus: Currently driving efforts to identify and pursue new business opportunities, with an emphasis on expanding the customer base and driving future revenue growth. Show less

Sri Lanka

• Sales & Marketing Leadership: Led the station’s Sales & Marketing, Reservations, and Ticketing functions, ensuring business objectives were met.• Team Vision and Execution: Provided clear vision and direction to a 10-member team, ensuring they were equipped with actionable plans and the motivation to achieve goals.• Strategic Channel Optimization: Implemented strategies focused on maximizing all sales channels within the station.• Customer Relationship Management: Ensured that all… Show more • Sales & Marketing Leadership: Led the station’s Sales & Marketing, Reservations, and Ticketing functions, ensuring business objectives were met.• Team Vision and Execution: Provided clear vision and direction to a 10-member team, ensuring they were equipped with actionable plans and the motivation to achieve goals.• Strategic Channel Optimization: Implemented strategies focused on maximizing all sales channels within the station.• Customer Relationship Management: Ensured that all stakeholder relationships, including travel trade partners, regional office, and head office, were maintained and strengthened during my tenure. Show less

Sri Lanka

• Performance Analysis and Strategy Development: Analyzed performance trends to develop strategies aimed at maximizing profits, ensuring data-driven decision-making.• Localization of HQ Strategy: Adapted and localized the headquarters’ strategy to align with the needs of the local market, ensuring acceptance and effectiveness within the trade.• Brand and Marketing Leadership: Drove top-of-mind recall for Malaysia Airlines through targeted marketing and branding efforts, enhancing brand… Show more • Performance Analysis and Strategy Development: Analyzed performance trends to develop strategies aimed at maximizing profits, ensuring data-driven decision-making.• Localization of HQ Strategy: Adapted and localized the headquarters’ strategy to align with the needs of the local market, ensuring acceptance and effectiveness within the trade.• Brand and Marketing Leadership: Drove top-of-mind recall for Malaysia Airlines through targeted marketing and branding efforts, enhancing brand visibility and recognition.• Trade Engagement and Knowledge Enhancement: Ensured that the trade's product knowledge was up-to-date and facilitated continuous learning initiatives to keep the trade informed and engaged. Show less

Sri Lanka And United Satates

• Customer Relationship Management: Focused on integrating the human element into customer negotiations, acting as a bridge between tech support and customers to ensure needs were understood and addressed without being lost in technical jargon.• Business and Project Timeline Management: Maintained focus on business and project timelines, ensuring discussions remained on track and did not drift into unnecessary technical details.• Sales Narrative and Pitch: Ensured that a consistent… Show more • Customer Relationship Management: Focused on integrating the human element into customer negotiations, acting as a bridge between tech support and customers to ensure needs were understood and addressed without being lost in technical jargon.• Business and Project Timeline Management: Maintained focus on business and project timelines, ensuring discussions remained on track and did not drift into unnecessary technical details.• Sales Narrative and Pitch: Ensured that a consistent sales pitch was delivered in every interaction, from the first call to subsequent discussions, maintaining a sales narrative essential for selling maintenance services for a free product. Show less

Sri Lanka

• Leveraging Market Goodwill: Utilized established relationships with travel agents to promote the superior Emirates product, ensuring seamless sales through a trusted network.• Value-Added Services: Enhanced the sales process by providing professional and consistent education and after-sales support, making it easy for agents at all levels, from top BSP agents to smaller non-BSP agents, to connect with Emirates.• Service Philosophy and Relationship Building: Fostered strong… Show more • Leveraging Market Goodwill: Utilized established relationships with travel agents to promote the superior Emirates product, ensuring seamless sales through a trusted network.• Value-Added Services: Enhanced the sales process by providing professional and consistent education and after-sales support, making it easy for agents at all levels, from top BSP agents to smaller non-BSP agents, to connect with Emirates.• Service Philosophy and Relationship Building: Fostered strong relationships across the market, driven by a distinctive service philosophy that prioritized accessibility and support for all agents.• Brand Visibility and Market Presence: Increased Emirates' brand visibility by collaborating with the trade, advertising in travel agencies, and hosting agents at Emirates-sponsored events, thereby reinforcing the brand’s presence in the market. Show less

Sri Lanka

• Leveraging Management Training: Applied comprehensive knowledge gained from a 1-year full-time management training program, which involved hands-on experience in various airline departments, to effectively serve travel agents, corporate customers, and government organizations.• Government and Corporate Engagement: Personally visited all government organizations, from the Sri Lanka Parliament to smaller institutes and chambers of commerce, to ensure they chose SriLankan Airlines for their… Show more • Leveraging Management Training: Applied comprehensive knowledge gained from a 1-year full-time management training program, which involved hands-on experience in various airline departments, to effectively serve travel agents, corporate customers, and government organizations.• Government and Corporate Engagement: Personally visited all government organizations, from the Sri Lanka Parliament to smaller institutes and chambers of commerce, to ensure they chose SriLankan Airlines for their travel needs. Built strong relationships by connecting with key individuals, becoming their go-to contact for any travel-related inquiries.• Agent Support and Service: Provided extensive support to travel agents, utilizing management training experience to assist with airport operations, securing group rates, and ensuring availability of last-minute seats on flights, thereby fostering strong ties with the trade. Show less

Sri Lanka

Executive Education Program, Business Administration And Management, General

Selected to the first-ever extensive Future Leaders Program conducted by Hemas. Comprised of an Executive Education Program at IIMB.

Bachelor Of Science - Bsc, Physical Sciences

Activities and Societies: University Basketball colors: Played a pivotal role in the team despite the academic pressure and my part-time.