Mark De Vos Email & Phone Number

Bussum, Nh, Nl

Amsterdam, North Holland, Netherlands

Amsterdam Area, Netherlands

Diemen

As a Customer Experience Manager I am end-to-end responsible for customer experience throughout all phases of the customer life cycle. I'm leading a cross-functional team and responsible for creating and executing strategy aimed to improve customer experience and customer loyalty, measured by Transactional and Brand NPS. More specific, by gathering data, creating insights, improving customer journeys and making actionable suggestions to create a better customer experience.

As a CEO Support, I closely worked together with the CEO and CFO to improve strategic decision-making, from contributing in strategic discussions to the execution of strategy. Further activities included among others, executive board reporting, organizational transformation, internal and external communications and operational improvements.

Diemen

As a segment marketeer, I specialized in marketing activities for the segment very small enterprises (1 - 20 FTE) in a B2B environment. Here, I focused on lead generation, lead nurturing, channel development, sales activation and maximized value of our customer base.

Diemen

Starting as a Project Manager, I implemented numerous business driven projects such as automation of the ordering and delivery process and setting up an online self service portal. After a year a continued to a new position as Process Manager. During my time as Process Manager, I have successfully managed an IT change teams in favor business requests and have developed an implemented a strategic plan for the Wholesale department.

Amsterdam

In these years I was responsible for preparing sales tax return, corporate income tax return and personal income tax assessment. Also, providing tax advisory and bookkeeping for sole proprietorship and limited liability companies.

Amsterdam

During this period I was responsible for supporting financial analysts by means of annual reports, Bloomberg, administering the financial agenda and archiving press releases of listed companies. Besides this I provided several weekly publications concerning current market information, stock prices and ‘sell’, ‘hold’ or ‘buy’ advice.

Oxford Leadership Academy

Modeling the ambitions of the Oxford MBA, while aligning to the strategic priorities of BearingPoint, this 12-month program combines.

Master’S Degree, Business Administration

Specialization Strategy & Organization

Bachelor’S Degree, Business Administration