Mohammed Ammar Email & Phone Number

Birmingham, England, United Kingdom

Handled inbound/outbound calls to tenants to discuss their rent arrears and negotiated feasible repayment plans with tenants, considering their circumstances.• Provided basic debt and benefits advice to support tenancy sustainability, referring customers to internal and external money advice services as needed.• Handled challenging calls with care and professionalism, able to escalate the concerns of the tenants to the manager or rent payment officer.• Worked alongside an experienced team to expand my knowledge of the role making me better placed to assist tenants with queries or concerns they may have of their rent account.• Was consistent with meeting Key performance indicators and optimising income collection whilst maintaining exceptional levels of customer satisfaction.

Birmingham, England, United Kingdom

Deal with complex Housing/Repair enquiries from Tenants using Telephone, Emails, or social media platforms.• Able to balance emotive and challenging calls from tenants such as Anti-social behaviour, safeguarding and others.• Gained experience in using in-house systems to record information quickly and accurately for colleagues to access and educate our tenants on our policies and tenancy agreements.• Adapted and improved my teamwork skills but also self-managed when appropriate to prioritise conflicting demands, prioritising between incoming calls and other customer-related tasks when appropriate.• Effective in finding the balance of helping our tenants as best as possible whilst also keeping the business needs in mind.• I provided excellent customer service, communication, and organisation skills to succeed on each call I picked up from the start to the finish.

Birmingham, England, United Kingdom

• Provide exceptional telephone customer service in a timely manner.• Working in a fast-paced, busy contact centre.• Adhering to policies and procedures.• Process a wide range of transactions, whilst maintaining a high degree of accuracy.• Have excellent attention to detail.• Play a supporting role in educating customers around HSBC products and alternative digital banking platforms.

Birmingham, England, United Kingdom

• Ensured EVS operations and workforce support. Implemented and maintained operational plans and service levels for the venue.• Supported EVS workforce team for Pre–Games by emailing and calling the volunteers.• Prepared and distributed operational supplies and paperwork to the larger EVS team packs for the upcoming shift.• Throughout the shifts, I helped with re-deployment and post-prioritization.• Oversaw housekeeping staff. Managed EVS budget Plans and prepared employee work schedules.• Collaborated activities with other departments to ensure that services were provided in an efficient and timely manner.• Inspection of performed work to ensure that it meets specifications and established standards.• Collaborated with staff to resolve performance and personnel problems, and to discuss company policies.• Investigated complaints about service and equipment and takes corrective action.• Maintained required records of work hours, budgets, payrolls, and other information.

Birmingham, England, United Kingdom

• Acquired viable information from the covid positive travellers.• Demonstrated friendly outgoing and enthusiastic attitude to create a warm friendly environment for the travellers.• Worked in a fast-paced environment. Helped co-workers whenever possible.• Provide timely solutions to customer inquiries about coronavirus and service requests in a professional, courteous, accurate, and effective manner.• Answering customer calls during outages and emergencies that may occur during and beyond normal business hours.• Demonstrated mastery of customer service call script within specified time frames.

Business Management, Business Administration And Management, General

A Levels - Business , Media , Finance

9 Gcse’S A*- C Including English And Maths.