Moayad Asha Email & Phone Number

Saudi Arabia

Saudi Arabia

Senior Manager at Huawei CBG - Huawei Saudi Arabia Device Service Business

Saudi Arabia

While main role was development of third party service providers, I participated in different roles in the Service department, with the following Key Responsibilities:• Led the Apple Auithorised Service Providers “AASP’s” expansions in the Kingdom of Saudi Arabia• Planned the repair massive volumes capacity & forecasting per product for all Authorised Service providers including Arab Computers• Spearheading third party Apple Authorised Service Providers daily operations and… Show more While main role was development of third party service providers, I participated in different roles in the Service department, with the following Key Responsibilities:• Led the Apple Auithorised Service Providers “AASP’s” expansions in the Kingdom of Saudi Arabia• Planned the repair massive volumes capacity & forecasting per product for all Authorised Service providers including Arab Computers• Spearheading third party Apple Authorised Service Providers daily operations and ensuring meeting the KPIs• Review Service Providers compliance with guidelines and processes set by Apple• Supervised stocks planning of spare parts and set target stock levels requirement for the AASP channels and provided recommendations, in coordination with Supply Chain team• Set Spare Parts selling prices and margins• Provided Business plans, and prepared contracts and agreements for all Service parties• Reported day-to-day operations to managements• Prepared Keynote business review presentations and reports on weekly, monthly, and quarterly basis at country level• Service Channels Account Acting Manager, responsibilities including but not limited to the follow-up with the Authorised service providers on payments; spare parts returns, stock managements, and statement of accounts conciliations. Show less

Saudi Arabia

Led various roles in different capacities and some of the Key Responsibilities were:• Spearheading after-sales support operations for all Service Centers, maintaining profitability & ensuring maximum customer satisfaction by rendering quality & outstanding service to individuals & businesses across Kingdom of Saudi Arabia thru the Apple Authorised Service Providers network• Led all After-sales communications with Apple, Resellers and Consumers in Saudi Arabia • Liaised & Led the… Show more Led various roles in different capacities and some of the Key Responsibilities were:• Spearheading after-sales support operations for all Service Centers, maintaining profitability & ensuring maximum customer satisfaction by rendering quality & outstanding service to individuals & businesses across Kingdom of Saudi Arabia thru the Apple Authorised Service Providers network• Led all After-sales communications with Apple, Resellers and Consumers in Saudi Arabia • Liaised & Led the Corporate Accounts support team & ensured fulfillment of SLAs to Apple Resellers• Led the hiring process, and Saudisation of the qualified service engineers & customer care staff for the Apple Service Centers of the company• Couching and training Service staff on all Apple's Guidelines, policies and qualifications servicing all Apple products, including but not limited to Customer Handling skills, Warranty Policies and service strategies• Formulated policies & procedures for all after-sales operations & ensuring streamlining & enhancement of operations• Acted as Supply Chain Manager, supervising stocks planning of spare parts & target stock levels in coordination with Apple Team for all Saudi Arabia Service providers• Reported Weekly to Apple Supply and Planners and maintained spare parts supply forecasts and placed required purchasing orders and buybacks• Reported day-to-day operations to managements & AppleCare Team in Cork & Dubai• Provided Business plans, and prepared contracts and agreements for all Service parties• Planned the repair massive volumes capacity & forecasting per product for all Authorised Service providers, and assisted in setting the Service Budget with top management in KSA and UAE.• Set Spare Parts selling prices and margins• Review Service Providers compliance with guidelines and processes set by Apple• Prepared Keynote business review presentations and reports on weekly, monthly, and quarterly basis at country level Show less

Saudi Arabia

Key Responsibilities - Looked after day-to-day business operations entailing purchasing, orders, sales, delivery & system implementation