Internationally experienced professional working in Information Technology (IT) area for over 25 years, adding values to businesses for leading Companies/Organizations (like Multinationals, Telecommunication, Healthcare & Capital Ventures in USA & PAKISTAN) by successfully Directing, Managing, Leading & Developing IT Strategies, Planning, Budgeting, Solutions, Systems, Applications and Operations. Not only have a sound background but have hands-on experiences in these areas which have successfully led towards building and leading teams to develop, implement, support & operate effectively and efficiently to deliver tasks, projects, applications, systems and solutions.Built professional relationship and coordinated with internal/external customers, vendors and consultants for smooth IT Operations and timely Support/Services while keeping in mind Deliverables, SLAs (Service Level Agreements) and KPIs (Key Performance Indicators) for business excellence in a cost-effective & efficient manner.SPECIALTIES:• Software Application Development Life-Cycle & System Integration• International Exposure (In education & job market)• Telecommunication Industry Exposure (Leading Telecommunication Service Provider in Pakistan)• IT Operations (CRM, Avaya Contact Center, ERP, IP Networks, IT Security & IT Systems/Solutions) • IT Service Management (IT Helpdesk, IT Assets Management, IT Service Delivery & Business Application Support)• IT Security & Support (MacAfee Antivirus Enterprise Solution/Setup)• IT strategy and planning, development, delivery & support aligned with business strategies/plans• CRM – Siebel 7.x & ePOINT 5.x• Avaya Contact Center Solution (IP Based)• Oracle Financial – ERP (EBS Suite Rel. 12.1 & Database 10g/11g)• Document Management Solution – OpenText / Hummingbird eDOCS DM 5.1 & 5.2 • Developing/Managing multifaceted projects & tasks for business applications/automations using Ultimus BPM solution, MS SharePoint Workflows and MS .NET Technologies• Vendor Management• Team Development & Growth