● Setup Wakanow in 5 countries across West/Central Africa (Benin, Cameroon, Cote d'Ivoire, Senegal and Togo).● Provided framework for business launch in each country which included securing offices, staff recruitment, government and regulatory licensing & service provider engagements. ● Total customers served in Q1 2024 stood at close to 500 with about $270k generated in gross revenue and $20k in net revenue. ● Regular travel across the Francophone markets, meeting with industry leaders, corporate clients, consolidators and travel partners to grow Wakanow's market share.● Demonstrated effective management in reducing costs, increasing sales, and improving overall regional performance● Prepared, presented and justified expansion and growth plans to top Executives, and also presented weekly, monthly reports, sales updates and quarterly plans to the CEO

• Grew Wakanow’s B2B half-year revenue by 111% with a 3.2% profit margin.• Grew B2B net revenue by 230% vs the previous year.• Onboarded over 100 new sub-agent businesses which accounted for over 150% growth YoY and over 2,500 new Affiliates accounting for about 20% growth.• Used incentive payout and target-driven promotions to significantly drive revenue generation. Incentive payout rose to over 800% vs total previous year payouts, leading to increased loyalty and retention. • Travelled across 11 cities in Nigeria between May and July 2023, driving Wakanow’s expansion plans through the Wakanow Express Train. • Planned and executed B2B market expansion into the Eastern and Southern markets thereby onboarding over 360 new Affiliates in the process.• The Express Train initiative enlarged the Wakanow Affiliate program, making it a program adopted by State Governments such as Imo and Ogun States, leveraging it as an entrepreneurship and empowerment program for youths in their states.• Conceptualized the idea that the Wakanow Affiliate training program be made available online and made accessible for ease of training, retraining, and referencing.• Through revenue optimization, drove the Sub-Agent business to generate a 445% increase in Net Revenue vs the previous year, a first of its kind in the history of the business. • Managed a team of 26, including 3 heads of departments and an operations team of 18 people.

• Collaborated with department heads at HQ level to establish organizational goals, strategic plans and objectives.• Established strategic goals by gathering relevant business and operational information and achieved goals that contributed to the organization’s profitability.• Established strategic partnerships and relationships with key government agencies, IATA, airlines, service providers and stakeholders.• Management of operational and capital budgets to meet business operating plans.• Tasks and responsibilities assigned, prioritized and delegated to department employees.• Implementation of cost and labor control systems, respecting budget guidelines.• Worked with colleagues across West and Central Africa to complete tasks, bridge gaps and ensure overall company objectives are met and exceeded.• Liaison with press and public relations to provide a positive outlook for the airline in Nigeria through press releases, radio advertisements, etc.

• Definition of project objectives, consistent with strategic objectives.• Worked with key stakeholders to develop a clear understanding of business needs.• Established relationships with appropriate client stakeholders.• Assignment of tasks to the appropriate resources within the company.• Development of a detailed schedule for planning and monitoring manpower, equipment and work orders.• Developed presentations to communicate project status to stakeholders.• Organized and led kickoff and status meetings to communicate project expectations prior to project execution.• Managed multiple stakeholders, align common goals and communicate risks.

• Development of departmental objectives, budgets, policies, procedures and strategies.• Worked with departmental leaders to establish organizational goals, strategic plans and objectives.• Redesigned the airline's product offering of its In-Flight Entertainment, on-board menu, In-Flight Magazine, Frequent Flyer Product and Lounges.• Provided product information and resolved concerns to assist customers.• Coordinated external communication through marketing communications.• Adherence to quality and service standards to support operational goals.• Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.

• Improved customer engagement through relationship management and timely communications.• Coaching team members, promoting high levels of customer service and effectively managing the program.• Met with stakeholders, fostering transparent communication regarding project issues and decisions.• Develop programs supporting the strategic direction of the organization.• Administered annual operating and capital budget to facilitate profitability.• Implementation and developed standards, policies and operational procedures.• Maintain frequent interaction with senior management to measure achievement of objectives and determine areas of improvement.

• Compilation of lists describing product and service offerings.• Consulted with product development personnel on product specifications, such as design, color and packaging.• Develop pricing strategies to balance corporate objectives and customer satisfaction.• Development of market-specific merchandising and promotional strategies to expand market share.• Implemented social media strategies to integrate with overall marketing tactics.• Launch of market research studies to analyze findings.• Execution of digital marketing strategies to drive brand awareness.

• Trained airline staff on hard and soft skill courses such as Ticketing and Reservations, Passenger Fares and Ticketing, Automated Check-In, Customer Service Delivery, Dangerous Goods Recurrent training, etc.• Management of stations as backup Airport Manager during deployment projects and route startups to West and Central African countries.• Preparation of manuals and training of workers in the use of new forms, reports, procedures and equipment, accorded to organizational policy.• Worked with department heads to establish goals, strategic plans and organizational objectives.• Development of departmental objectives, budgets, policies, procedures and strategies.• Interviewed personnel and made on-site observations to verify unit functions, work performed, methods, equipment and personnel used.

Was responsible for supervising all ticketing agent at the Virgin Nigeria Port-Harcourt City Ticketing Office. Managed the day-to-day running of the office, including Finance and transaction reporting

French instructor-children, adolescents and adultsTranslator/interpreterAdministrative officer