Welcome!I'm the woman who will do it all! With a diverse background and extensive experience, I am passionate about delivering top-notch technical support and solutions.Professional Experience:- Telstra: 4 years- Private PABX Companies: Over 4 years as a Telecommunications Engineer- IT Managed Services: 3 years as lvl 3 Helpdesk/Onsite support - Dedicated Onsite IT Support: 2 Years as as a IT Support Specialist I have provided the highest level of support to a wide range of clients and their systems, ensuring their telecommunications and IT needs are met efficiently.Technical Expertise:- Telecommunications Systems: Shoretel, Aastra/Mitel 400 and 3000 series, Alcatel-Lucent OXO, Asterisk, Samsung OfficeServe 7000 series- Fault Finding/Installation: ADSL, DOT, PSTN, ISDN, NBN FTTP FTTN, Fixed Wireless, Exchange Equipment, Networking, advanced PABX systems.- IT Systems: SBC, Network Switching, Email Exchange, Active Directory, Azure AD, Intune, Antivirus (Onsite & Cloud products), SQL, Office 365, Veeam, VMware, POS, Linux, AWS, remote-control and support tools, Git, CI/CD, CRM, Asset management, Vendor management, ISP management, Certifications:Open ACMA Licence with Coax EndorsementsMCSA: Windows Server 2016 (Certified 2019)MCSE: Core Infrastructure (Certified 2020)As both an on-site and remote support engineer, I am dedicated to going the extra mile for clients and constantly expanding my technical knowledge. I love traveling and embarking on new adventures, always eager to learn something new every day.Let's connect and explore how we can achieve great things together!