-Oversight, development and implementation of innovative quality assurance program for Autism services, resulting in a 16% reduction in per-member cost, 56% reduction in time from diagnosis to treatment, and a 9% reduction in ED utilization for this population.-Design, deploy and manage program level data visualization tool to continuously monitor quality, affordability, utilization and care experience metrics in support of NWP's strategic objectives. -Build and manage relationships with community partners to support program success and sustainability.-Engage and collaborate with other KP regions in developing an enterprise-wide approach to managing Autism services.

-Oversight of NWP Care Experience Tableau reporting implementation process, including design of analytical approaches, data quality management, site administration and training clients/staff.-Co-manage survey administration and technical vendor relations for ambulatory and hospital patient satisfaction tools in collaboration with KPNW Market Research.-Perform complex analyses, provide data consultation and reporting support to all levels of leadership.-Proactively identify and research key issues, analyze trends, interpret and synthesize findings into actionable recommendations.

-Developed and managed the deployment of targeted service improvement training for RN Team Leads and Department Administrators.-Led multiple PDSA cycles to test efficacy and viability of proposed workflow changes for nursing staff within primary care by providing analytical and project management expertise.-System administrator for Ambulatory Nursing & Optimization Sharepoint, which served as a vital communication link to front-line leadership.

-Managed robust on-boarding program for physicians and administrative staff including systems access, training and retention activities.-Managed appraisal process for non-senior physicians, providing logistical and analytical support to front-line and senior leadership.