Sean S. Email & Phone Number

Royersford, Pa, Us

Royersford, Pa, Us

Phoenixville, Pennsylvania, United States

In my role at Sheppard Redistribution, Inc., I successfully managed a wide array of responsibilities that supported seamless IT operations and system efficiency. Key responsibilities included:- Managing user access, application installation, and overall application management.- Overseeing internet networking (Wi-Fi and telecom) and email system management.- Leading website management efforts alongside marketing initiatives.- Providing on-site troubleshooting support to resolve technical issues efficiently.- Engaging in hardware design and engineering to ensure optimal functionality.- Offering consistent and reliable IT support across the organization.This role allowed me to leverage and further develop my expertise in networking, application management, hardware engineering, and IT troubleshooting, while enhancing my ability to communicate technical solutions effectively across departments.

Fort Washington, Pennsylvania, United States

As a dedicated member of the NewRez/Caliber System Support Service Desk, I played a critical role in managing user accounts, access, and providing technical support. My responsibilities included:- User Account Management: Handled user onboarding/offboarding, account creation, permissions, and access privileges, ensuring smooth transitions and operational efficiency.- Multi-Channel Communication: Provided effective support via phone, chat, and ticketing systems, delivering prompt solutions to user queries and technical issues.- Application Troubleshooting: Leveraged a deep understanding of company systems and applications to efficiently diagnose and resolve user-reported technical problems.- Account Provisioning & Security: Managed account provisioning, password resets, and routine updates, prioritizing security protocols to safeguard user data and maintain system integrity.Through these efforts, I helped enhance the productivity of the service desk, ensuring users had seamless access to the necessary tools while maintaining a secure and stable system environment.

Berwyn, Pennsylvania, United States

As a key member of the Access Management and IT Help Desk teams at Main Line Health, I supported user account management, system security, and IT troubleshooting. My primary responsibilities included:- User Account & Access Management: Managed user accounts, group access, account provisioning, and monthly terminations, ensuring secure and efficient access across the hospital systems.- Security & Compliance: Verified confidentiality agreements and proper identification before granting access to sensitive hospital information, ensuring data security and compliance with privacy protocols.- Information Security Services: Provided security support companywide, helping safeguard both patient and client services through effective management of digital media systems.- O365 Expertise: Resolved a wide range of issues using Office 365 and instructed users on various applications, enhancing their ability to leverage digital tools.- High-Volume Support: Handled over 700 inquiries, demonstrating my ability to provide timely, accurate, and efficient support while maintaining high customer satisfaction levels.This role allowed me to develop a strong foundation in IT support, user access management, and information security, contributing to the smooth operation of hospital services and stakeholder satisfaction.

Collegeville, Pa

As a member of Iron Mountain’s Global Safety, Risk, and Security (GSRS) Vulnerability Management Group, I played a vital role in safeguarding the company’s assets from cybersecurity threats. My primary responsibilities included:- Vulnerability Research & Remediation: Conducted thorough research on vulnerabilities, prioritized them, and collaborated with application owners to develop and implement effective remediation plans. Managed the resolution process using ServiceNow for tracking.- Compliance Scanning: Performed regular vulnerability scans to assess patching effectiveness and ensure systems were adequately protected from potential threats.- Policy & Process Development: Worked with the IT department to develop and implement NIST Cybersecurity Framework-based policies, standards, workflows, and key performance indicators (KPIs) for Vulnerability Management, ensuring a consistent approach to mitigating risks.- Cross-Department Collaboration: Partnered with Infrastructure and Delivery Services teams to streamline vulnerability management workflows, enhancing overall efficiency and effectiveness.- Dashboard Design & Reporting: Designed Tenable dashboards to provide insights into critical vulnerabilities, helping prioritize remediation efforts and track progress across key focus areas.- Regulatory Compliance: Ensured adherence to the NIST Cybersecurity Framework and Federal Financial Institutions Examination Council (FFIEC) guidelines, maintaining security compliance across the organization.This role allowed me to deepen my expertise in vulnerability management, compliance, and cybersecurity, contributing to a more secure and resilient environment at Iron Mountain.

United States

As part of the IT Infrastructure/Operations team at Valley Forge Casino Resort, I was responsible for managing user accounts, access, and IT infrastructure upgrades, contributing to the stability and security of the organization’s technology environment. Key responsibilities included:- Antivirus Management: Oversaw the deployment and maintenance of the Cylance antivirus solution company-wide, ensuring robust cybersecurity measures.- Office 365 Management: Handled user licensing, access permissions, and group memberships within the Office 365 environment, ensuring smooth user experiences and security.- Intranet Content Management: Played a key role in creating and managing content for the company's intranet site using Nagios to improve internal communications.- Business Continuity & Backups: Actively participated in business continuity planning and ensured the regular backup of critical physical and virtual servers to protect against data loss.- Helpdesk & IT Operations: Led the helpdesk team, managing day-to-day IT operations and efficiently handling tickets using Oracle Services.- Cisco Phone System Management: Managed the Cisco phone system and deployed end-user phones, providing reliable communication solutions for the resort.These efforts contributed to the secure, reliable, and efficient functioning of Valley Forge Casino Resort’s IT infrastructure, supporting both daily operations and long-term technology goals.

Valley Forge, Pennsylvania

Fine Dining Service

Phoenixville, Pa

During my nearly 10 years at RiverCrest Golf Club & Preserve, I provided exceptional fine dining service and bartending expertise, enhancing the overall guest experience in a high-end environment. My role involved a blend of customer service, business acumen, and interpersonal communication skills.Key responsibilities and achievements included:- Fine Dining Service: Delivered high-quality service to members and guests, ensuring a memorable dining experience through attention to detail and a commitment to excellence.- Bartending Expertise: Crafted and served a variety of cocktails and beverages, showcasing knowledge of mixology and maintaining a well-stocked bar.- Business Acumen: Focused on the business aspects of service, contributing to operational efficiency and revenue generation through upselling and personalized guest interactions.- Interpersonal Communication: Developed strong interpersonal communication skills, fostering positive relationships with guests and team members to create a welcoming and collaborative atmosphere.My experience in fine dining and bartending has equipped me with valuable skills in customer service, team collaboration, and business management, all of which continue to inform my professional approach today.

Freedom Valley Ymca, Phoenixville, Pa

As a personal trainer and wellness coach at the YMCA, I took a holistic approach to fitness, working with a diverse range of clients—from youth to adults—to improve their physical, mental, and emotional well-being. My coaching style focused on creating personalized plans that made fitness enjoyable and engaging, helping clients achieve their health goals in a sustainable way.Key responsibilities and areas of focus included:- Holistic Wellness: Designed programs that nurtured the mind, body, and spirit, optimizing overall well-being through a balanced approach to fitness.- Youth Strength Training: Worked with young athletes to build strength, improve performance, and foster a healthy relationship with exercise.- Cardiorespiratory Health: Focused on enhancing respiratory function and promoting healthy vasodilation, critical yet often overlooked aspects of overall wellness.- Engagement & Motivation: Specialized in working with clients who found it challenging to stay physically active, making fitness enjoyable and helping them reach their goals without the typical sense of exertion.- Expert Guidance: Leveraged my background in Kinesiology and my Personal Trainer Certification to educate clients, guiding them through long-term fitness journeys and helping them overcome obstacles.My passion for holistic health and my experience in personalized coaching continue to inspire me today, as I remain committed to helping individuals achieve their best health through fitness and wellness.

As a Security Officer at AlliedBarton Security Services, I was responsible for maintaining a secure facility and ensuring the safety of both company personnel and members. My role involved vigilance, strong communication skills, and adherence to security protocols.Key responsibilities and achievements included:- Facility Security: Ensured the security of the facility by monitoring access points, conducting regular inspections, and responding swiftly to any incidents to maintain a safe environment.- Security Clearances: Acquired and maintained the necessary security clearances, demonstrating a commitment to upholding confidentiality and compliance with security regulations.- Emergency Response: Actively participated in emergency response drills and procedures, ensuring preparedness for any potential security threats.- Member Safety: Fostered a secure atmosphere for members through proactive surveillance and effective communication, addressing concerns and assisting as needed.My experience in security operations equipped me with the skills to maintain a safe environment, enforce security protocols, and respond effectively to potential threats.

Camp Pendleton, Ca

As an Aviation Maintenance Logistics Specialist in the United States Marine Corps, I was responsible for overseeing logistics operations and ensuring the accuracy and efficiency of maintenance records for aviation assets. My role required strong systems analysis, leadership, and precision in managing aviation components.Key responsibilities and achievements included:- Systems Analysis & Data Management: Managed multiple software applications to maintain flawless maintenance records for over 3 years, ensuring all aviation engine components were accurately tracked through digital data entry systems.- Leadership & Supervisory Role: Earned the rank of Sergeant in a short time, assuming supervisory authority over a division of 40+ Marines. Led teams in high-pressure environments, fostering strong collaboration and communication.- Digital Logistics Implementation: Spearheaded the transition to digital tracking for aviation components, streamlining logistics processes and improving operational efficiency.- Training & Development: Mentored and trained fellow Marines, enhancing work proficiency and ensuring that all logistics procedures were carried out to exacting standards.Certifications & Skills:Sergeant of MarinesSecret Security ClearanceSix Sigma Yellow Belt CertifiedMarine Corps Martial Arts Program (Black Belt)Expert RiflemanMy time in the Marine Corps honed my leadership, logistics, and operational management skills, all of which continue to influence my professional approach today. Semper Fi.

Bachelor’S Degree, Security & Risk Analysis

Activities and Societies: Student Veteran Organization (SVO) & Penn State Berks Educational Partnership Program (PEPP)A wonderful.

Minor Degree, Information Sciences & Technology

Personal Fitness Trainer Certification, Health And Wellness, General