Modupe Ajetomobi, Pmp Email & Phone Number

Nigeria

Lagos State, Nigeria

• Acted as the primary point of contact for customer complaints, resolving issues and achieving efficiency targets, resulting in a 95% resolution rate.
• Led negotiation teams, securing win-win business opportunities with customers, resulting in a 20% increase in contract value.
• Maintained regular communication with clients, addressing their needs and increasing retention by 15%.
• Managed billing and negotiation issues, tracking payments and ensuring timely resolution, resulting in… Show more
• Managed billing and negotiation issues, tracking payments and ensuring timely resolution, resulting in a 90% payment compliance rate.
• Led the PMO team and implemented project management best practices, resulting in a 30% improvement in project delivery timelines. Oversaw project portfolio management, achieving a 25% increase in project completion.

Lagos State, Nigeria

• Developed, revised, and standardized test manuals and procedure documents to address various aspects such as database impacts, software scenarios, negative testing, and usability, resulting in a 25% reduction in.
• Logged and managed customer issues using on-time Software, resulting in a 30% decrease in resolution time.
• Standardized existing manuals and created new ones based on client feedback, improving clarity and usability by 20%.
• Created and executed test cases… Show more
• Created and executed test cases and scenarios, conducting user-testing on software, updates, and patches, leading to a 15% decrease in post-deployment issues.
• Established the company's quality standards procedure, aligning it with management expectations and industry best practices, ensuring consistency and adherence to quality benchmarks. Show less

Lagos, Nigeria

• Successfully led and managed a high-performing team of implementation and support specialists, achieving a 95% employee satisfaction rate through effective guidance, coaching, and feedback.
• Developed and executed strategic plans for the department, ensuring alignment with company goals and objectives.
• Collaborated with sales and account management teams to understand client needs, resulting in customized implementation plans and a 15% increase in customer satisfaction.
• Oversaw… Show more
• Oversaw end-to-end implementation processes, ensuring timely and successful project delivery within budget and scope.
• Established and maintained strong client relationships, acting as a trusted advisor throughout the implementation process.

Lagos State, Nigeria

• Collaborated with clients to gather and analyse business requirements, ensuring alignment with software implementation goals and objectives.
• Configured and customized software solutions to meet client specifications, achieving a 95% success rate in implementing solutions within project timelines.
• Developed and maintained comprehensive project plans, timelines, and documentation, resulting in a 20% increase in project efficiency and client satisfaction.
• Conducted tailored… Show more
• Conducted tailored training sessions for clients, resulting in a 90% improvement in client understanding and utilization of software functionality.
• Achieved 95% resolution rate for end-user software application issues, providing prompt assistance and guidance to enhance productivity.

Lagos State, Nigeria

• Generated sales leads resulting in a 30% increase in qualified prospects within six months.
• Conducted product demo presentations for prospective clients, leading to a 25% increase in product interest and engagement.
• Prepared tailored proposals and sales letters, resulting in a 20% increase in proposal acceptance rates.
• Negotiated contract terms with clients, achieving a 15% increase in new business opportunities and securing favorable outcomes for the company.

Lagos State, Nigeria

• Achieved 100% accuracy in processing local purchase orders from customers, ensuring seamless sales transactions and timely delivery of products.
• Maintained high levels of customer satisfaction by ensuring timely distribution of company products according to customer orders, resulting in a 95% fulfillment rate.
• Successfully participated in promotional activities to market company products, utilizing sales techniques and product knowledge to drive sales and increase brand awareness… Show more
• Successfully participated in promotional activities to market company products, utilizing sales techniques and product knowledge to drive sales and increase brand awareness, resulting in a 20% increase in sales revenue.
• Contributed to the success of marketing initiatives by completing assigned tasks from the marketing manager, positively impacting overall sales and marketing efforts. Show less

Hnd, Mathematics And Statistics

Microsoft® Certified Technology Specialist ﴾MCTS﴿ - SQL Server® 2008, Implementation and Maintenance

Hnd, Mathematics & Statistics

Higher National Diploma, Mathematics And Statistics