Olufemi Akidele Email and Phone Number
Are you ready to ensure seamless application performance and boost customer satisfaction for your business? As an Application Support Specialist, I bring over 10 years of experience in IT operations, application support, and customer success, helping businesses achieve efficiency and reliability in their software systems.At Simplex Business Solutions Ltd, I excel in installing and implementing software solutions, ensuring smooth communication, data transfer, and comprehensive user training. With a proven track record in managing proprietary software, I specialize in bridging the gap between end-users and developers, ensuring high-quality products and services that exceed client expectations.I am ITIL certified and proficient in SQL-Server, Crystal Reports, and Internet Information Service (IIS). My strong troubleshooting skills have been honed through supporting Finacle E-banking applications at Computer Warehouse Group (CWG), where I resolved complex issues and maintained seamless application performance.What sets me apart is my ability to configure hardware and software environments for optimal communication, whether it's peer-to-peer, Bus, or STAR LAN configurations. I manage data transfers with precision, offering clients the best methods tailored to their needs. My commitment to training ensures that users and IT staff can confidently navigate and manage software solutions, leading to fewer hiccups and increased productivity.I thrive on delivering timely and successful solutions. My role involves collaborating with software development teams, tech support staff, and end-users to develop quick, effective resolutions to software problems. This collaborative approach ensures that projects are completed on time, with minimal downtime, and to the client's satisfaction.With a keen focus on client communication, I derive and track action items to ensure project completion aligns with client needs and objectives. I pride myself on being a top engineer with one of the highest closed case rates, demonstrating my ability to resolve issues without escalation. I am passionate about developing innovative programs that expedite organizational success. My strategic thinking, technical expertise, and dedication to high-quality service make me a valuable asset to any team.I remain your go-person in enhancing operations and ensuring seamless application performance.Kindly reach out at femiakidele@yahoo.co.uk
Simplex Business Solutions Ltd
View- Website:
- simplexsystem.com
- Employees:
- 35
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Software EngineerSimplex Business Solutions Ltd Sep 2022 - PresentLagos, Nigeria●Train users to use the software without hiccups, and prompt response to client complaints.● Develop manuals (User and technical manuals) for clients both in hard and soft copies.● Works in conjunction with the Software Development team, Tech Support staff, and end users todevelop quick, effective solutions to software problems.● Maintained 75% of a system for documenting code and keeping track of software developments.● Debugged code and located root causes of problems by reviewing configuration files and logs,decreasing loss by 35%.● Ensure the timely and successful delivery of our solutions according to the client’s needs andobjectives.● Installation and Implementation of software required;● Install and configure SQL-Server, Crystal Reports, and Internet Information Service (IIS);● Configure hardware (Server -Workstation) communication. (Peer-to-peer, Bus, or STAR LAN); ● Configure IBS parameters for seamless communication with database server and Import/Export data as required;● Manage effectively the transfer of existing data into the new system manually or electronically. (Giving pros/cons to the client before choosing the best method);● Give training with understanding to the client on the effective use of the solution;● Give technical training to key IT staff to manage the back-office processes required for the software;● Train users to use the software without hiccups;● Prompt response to client complaints;● Develop manuals (User & Technical manuals) for clients both in hard and soft copies;● Ensure the timely and successful delivery of our solutions according to the client’s needs and objectives;● Works in conjunction with Software Development team, Tech Support staff, and end users to develop quick, effective solutions to software problems;● Other assigned duties for business growth.
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Application Support EngineerComputer Warehouse Group ( Cwg) Nov 2020 - Jun 2021Lagos, Nigeria● Troubleshooting and resolving Finacle E-banking issues● Communicated with the client to obtain an understanding of their environment, challenges, andescalation processes and apply that information to support the smooth transition to the new helpdeskapplication● Derived and tracked action items to ensure the project is completed on time and with minimaldowntime to the client● Communicated with the client to obtain an understanding of their environment, challenges, andescalation processes and apply that information to support the smooth transition to the new helpdeskapplication● Achieved distinction as a top engineer with one of the highest closed cases without requiring escalation● Acted as single point of contact between the bank’s Application support team and the Head of application support team.● Provides supported in resolving all Finacle E-banking Application related incidents for the bank.● Ensured compliance with Service Level Agreement (SLA)● Troubleshot and resolved Finacle E-banking issues● Provided both remote and on-site support on Finacle E-banking Application to the bank.● Kept the bank’s application support team informed on status and progress of requests/calls lodged● Updated the bank on release management report for latest versions of Application and patch releases● Involved in weekly conference call review between the bank’s Application support team and the global support team.● Updated the service desk management system accordingly(Manage Engine)● Managed relationship with the bank -
Customer Experience ConsultantComputer Warehouse Group ( Cwg) Jan 2014 - Nov 2020Lagos, Nigeria● Ensured all incidents/Service request are properly logged and assigned on service desk management system accordingly(Manage Engine)● Ensured daily and weekly software reports are sent promptly● Sent Net Promoter Score (NPS) on a monthly basis to ascertain customers satisfaction on our service delivery.● Ensured 90% of call answered within 60 seconds● Tracked all incidents thoroughly and ensure prompt response to customers● kept customers informed of incident/service request progress● Escalated problems to 2nd line and 3rd line system engineers● Tracked all incidents thoroughly and ensure prompt response to customers. ● Ensured Job forms are filled appropriately and attached on manage engine (service desk management system) for closure● Ensured End User Satisfaction
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Engineering TraineeComputer Warehouse Group ( Cwg) Jul 2013 - Dec 2013Lagos, NigeriaExperience Gathered:● Customers service training●Windows and unix Administration● Finacle banking suite● ITIL Training
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Head Information Communication TechnologyCds Nov 2010 - Jun 2011Ibadan, Oyo, Nigeria●Coordinated of meetings and other activities/events● Wide coverage of Public Secondary Schools in information and communication technology training.● Trained of Corp members and NYSC staff in information and communication technology such as the Linux Operating system.
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Assistant Production ManagerBiomedical Communication Centre Aug 2010 - Jun 2011Ibadan, Oyo, Nigeria● Graphics processing● Production and conversion of images to digital formats● Motion media production and editing● VHS to DVD transfer
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Assistant Registration OfficerIndependent National Electoral Commission Jan 2011 - Feb 2011●Maintained of direct data capture machines (DCC Machines)●Computerization registration of eligible voters●Provided daily reports of voters registered.● All INEC equipment where returned intact after voters’ registration.● Successful Completion of Voters Registration.
Olufemi Akidele Education Details
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Mathematics -
Methodist Grammar School, IbadanSsce
Frequently Asked Questions about Olufemi Akidele
What company does Olufemi Akidele work for?
Olufemi Akidele works for Simplex Business Solutions Ltd
What is Olufemi Akidele's role at the current company?
Olufemi Akidele's current role is Application Support Specialist➡️ Application Support Engineer➡️ IT Support Specialist ➡️Customer Success Support|| I help ensure seamless application performance and customer satisfaction for YOUR business..
What schools did Olufemi Akidele attend?
Olufemi Akidele attended Olabisi Onabanjo University(O.o.u), Methodist Grammar School, Ibadan.
Who are Olufemi Akidele's colleagues?
Olufemi Akidele's colleagues are Arjun Sharma, Fredrick Omotoyinbo, Christabel Okenla, Tolulope Jimoh, Wendy Orji, Akeem Aweda, Ifeyinwa Ukaumunna.
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