Customer Service Specialist
Current
Feb 2023 - Present
AeroLeads people directory · profile
Modupe Ogunfolu, Csm Email & Phone Number
Customer service
at
First Citizens Bank
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Customer service
Location
Sugar Land, Texas, United States
Company size
Who is Modupe Ogunfolu, Csm? Overview
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Quick answer
Modupe Ogunfolu, Csm is listed as Customer service at First Citizens Bank, a company with 6304 employees, based in Sugar Land, Texas, United States. AeroLeads shows a matched LinkedIn profile for Modupe Ogunfolu, Csm.
Modupe Ogunfolu, Csm previously worked as Customer Service Specialist at First Citizens Bank and Scrum Master at The Home Depot. Modupe Ogunfolu, Csm holds Bachelor Of Science - Bs, Microbiology, General from University Of Ibadan.
Company email context
Email format at First Citizens Bank
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First Citizens Bank
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Profile bio
About Modupe Ogunfolu, Csm
4 years plus as a Scrum Master in the domain of Finance, Banking and E-commerce. I am a coach, Mentor and a true servant leader who have been able help various teams at all levels of maturity to successfully adopt and implement Agile Methodology in delivery quality software products to clients within a sustainable time. I have served in companies such as The Home Depot, Xenium Data Systems LLC Prior to this I have had 13 years experience as a successful Investment Banker. My Skills:1. Excellent communicator and good interpersonal skills2. Strong command of Project Management tools such as JIRA, Rally and Ms.Project.3. Outstanding coaching, mentoring and problem solving skills.Thank and RegardsModupe OgunfoluReach me on:Linkedin messagephone: 832 929 0525Email: modupeogunfolu@gmail.com
Current workplace
Modupe Ogunfolu, Csm's current company
Company context helps verify the profile and gives searchers a useful next step.
First Citizens Bank
5 roles
Modupe Ogunfolu, Csm work experience
A career timeline built from the work history available for this profile.
Scrum Master
🔹 Facilitated all the Scrum ceremonies -Backlog Refinement, Sprint Planning, Review, Daily stand upand Retrospective meetings. 🔹 Worked closely with the Product Owner to ensure user stories were properly groomed, documentedand prioritized on the product backlog🔹 Assisted the Product Owner and the Development Team in writing user stores using story.
Apr 2021 - Nov 2023
Scrum Master
Xenium Data Systems Llc
🔹 Coached and mentored the organization in the adoption of Agile mindset. 🔹 Aided the team to access the right resources which could help remove impediments timely. 🔹 Continuous assessment of the team’s agile/ scrum maturity and provided necessary coaching andguidance to give the desired result of the scrum framework. 🔹 Utilized JIRA to monitor team.
Aug 2020 - Mar 2021
Scrum Master
🔹 Trained the team on Agile process and lead its adoptions for projects. 🔹 Assisted product owner in converting high level requirements Epics into small User Stories as well astasks.🔹 Worked closely with end-users and stakeholders to develop a detailed understanding of therequirements and transformed them to user stories and made sure they met the.
Aug 2018 - Jul 2020
Investment Banker
🔹Research and review financial information and compiling.🔹 Identify investments risks and tracking highest financial gains. 🔹 Decreased failed investment portfolio by almost 5 percent. 🔹 Surpassed customer retention and business development goals by building client base by 65% yearon year. 🔹 Managed and trained various teams in the organization.
Aug 2005 - Jul 2018
Team & coworkers
Colleagues at First Citizens Bank
Other employees you can reach at firstcitizens.com. View company contacts for 6304 employees →
MG
Maureen Goode
Colleague at First Citizens Bank
Raleigh, North Carolina, United States, United States
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AD
Angela Dean
Colleague at First Citizens Bank
Stuart, Florida, United States, United States
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AW
Ashley Williams
Colleague at First Citizens Bank
Orangeburg, South Carolina, United States, United States
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JT
Jessica Tamba
Colleague at First Citizens Bank
Knightdale, North Carolina, United States, United States
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AS
Anastasia Sholes
Colleague at First Citizens Bank
Surprise, Arizona, United States, United States
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CW
Chao Wu
Colleague at First Citizens Bank
Los Angeles Metropolitan Area, United States
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KG
Klarissa Gilbert
Colleague at First Citizens Bank
Columbia, South Carolina Metropolitan Area, United States
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ME
Mary Elizabeth Knutson
Colleague at First Citizens Bank
Raleigh-Durham-Chapel Hill Area, United States
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BL
Beverly Lemmons
Colleague at First Citizens Bank
Lexington, South Carolina, United States, United States
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MD
Mary Dula
Colleague at First Citizens Bank
Charlotte, North Carolina, United States, United States
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Maureen Goode
Colleague at First Citizens Bank
Raleigh, North Carolina, United States, United States
View →
AD
Angela Dean
Colleague at First Citizens Bank
Stuart, Florida, United States, United States
View →
AW
Ashley Williams
Colleague at First Citizens Bank
Orangeburg, South Carolina, United States, United States
View →
JT
Jessica Tamba
Colleague at First Citizens Bank
Knightdale, North Carolina, United States, United States
View →
AS
Anastasia Sholes
Colleague at First Citizens Bank
Surprise, Arizona, United States, United States
View →
CW
Chao Wu
Colleague at First Citizens Bank
Los Angeles Metropolitan Area, United States
View →
KG
Klarissa Gilbert
Colleague at First Citizens Bank
Columbia, South Carolina Metropolitan Area, United States
View →
ME
Mary Elizabeth Knutson
Colleague at First Citizens Bank
Raleigh-Durham-Chapel Hill Area, United States
View →
BL
Beverly Lemmons
Colleague at First Citizens Bank
Lexington, South Carolina, United States, United States
View →
MD
Mary Dula
Colleague at First Citizens Bank
Charlotte, North Carolina, United States, United States
View →
2 education records
Modupe Ogunfolu, Csm education
Bachelor Of Science - Bs, Microbiology, General
Master Of Science - Ms, Global Consumer Marketing
FAQ
Frequently asked questions about Modupe Ogunfolu, Csm
Quick answers generated from the profile data available on this page.
What company does Modupe Ogunfolu, Csm work for?
Modupe Ogunfolu, Csm works for First Citizens Bank.
What is Modupe Ogunfolu, Csm's role at First Citizens Bank?
Modupe Ogunfolu, Csm is listed as Customer service at First Citizens Bank.
Where is Modupe Ogunfolu, Csm based?
Modupe Ogunfolu, Csm is based in Sugar Land, Texas, United States while working with First Citizens Bank.
What companies has Modupe Ogunfolu, Csm worked for?
Modupe Ogunfolu, Csm has worked for First Citizens Bank, The Home Depot, Xenium Data Systems Llc, Keystone Bank, and Bank Phb Plc.
Who are Modupe Ogunfolu, Csm's colleagues at First Citizens Bank?
Modupe Ogunfolu, Csm's colleagues at First Citizens Bank include Maureen Goode, Angela Dean, Ashley Williams, Jessica Tamba, and Anastasia Sholes.
How can I contact Modupe Ogunfolu, Csm?
You can use AeroLeads to view verified contact signals for Modupe Ogunfolu, Csm at First Citizens Bank, including work email, phone, and LinkedIn data when available.
What schools did Modupe Ogunfolu, Csm attend?
Modupe Ogunfolu, Csm holds Bachelor Of Science - Bs, Microbiology, General from University Of Ibadan.
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