Moeed Rasheed Email & Phone Number

Boston, Ma, Us

Managing a team of 15 data operations analysts, providing coaching, development opportunities, and performance feedback.Oversee the work of a large offshore client data operations team, ensuring adherence to deadlines and quality standards.Design and assign workloads to optimize team productivity, timeliness, and service level agreements (SLAs).Partner with department heads to improve cross-team collaboration and alignment.Implement a structured performance check-in system to identify areas for growth and provide targeted training for individual development.Lead the recruitment process to identify and hire top talent for the department.Proactively communicate project progress and address client concerns to ensure satisfaction.Monitor key metrics (e.g., data processing pace, SLAs) and provided regular updates to management.

New York, Ny, Us

Being the main contact for Operation's account health and emergency notifications on Amazon marketplaces.Responsibilities currently include maintaining or improving Amazon metrics, overseeing order input to distributors' systems, managing distributors' credit terms, entering Cost of Goods Sold (COGS) into QuickBooks Online, ensuring compliance with logistics and sales tax regulations, managing gross margins.Responsible for running/maintaining monthly order lever profitability.Supervising Amazon shipping and customer service performance and enforcing Amazon policy compliance.Being the primary contact for distribution partners, seeking new supplier relationships to increase product offerings.Creating budgets and policies to support the organization's functional infrastructure.Maintains procedures and products, e.g. APIs, Hubspot, to support the functional infrastructure of the organization.Managing a high functioning cross functional global operations team

Bedford, Massachusetts, Us

I am responsible for overseeing the support functions that are crucial to the sales force productivity across the entire North America Region, including Canada and LATAM. I manage a team of 8 individuals, including those based in Cairo, who support the sales force throughout the region. I coordinate and lead sales forecasting and planning meetings for the American market. I proactively monitor the quality, accuracy, and consistency of the sales organization's planning efforts by forecasting all deals in CPQ with 100% accuracy. I support the fair assignment of sales force quotas and ensure that quotas are optimally allocated to all sales channels and resources with the support of the Sales VPs and CFO. I work with my team to ensure that all sales organization objectives are assigned in a timely and efficient manner with proper case management protocols and territory assignments. I also identify opportunities for sales process improvement by closely collaborating with sales management to assess sales process quality and data integrity. I assist sales management in understanding process bottlenecks and inconsistencies and work to alleviate them through constant touchpoints.I monitor the accuracy and efficient distribution of sales reports and other important intelligence for the sales organization. I recommend revisions to existing reports or assist in the development of new reporting tools as needed. I coordinate training delivery to sales, sales management, and support personnel in the sales territories supported. I also direct and support the consistent implementation of company initiatives and build strong relationships with key management personnel. I am accountable for the achievement of sales, profit, and strategic objectives for the business unit and territory supported. I am also accountable for the within SLA deliverance of sales quotes, whether direct or through the channel, and the effectiveness of End of Quarter activities.

Round Rock, Texas, Us

As a Supply Chain/Logistics and Operations Support Manager, I was responsible for providing sales and operations planning for existing and new products, with a goal of achieving at least 650 Server units or close to 10 Million Dollars in rotational inventory each quarter. I was in charge of developing operating forecasts, conducting distribution network analysis, using inventory management and production planning tools, and tracking supply chain performance. I managed a cross-functional operations team and conceptualized and drove development of cross-functional strategies with various teams including Order Management, Sales Operations, and Channel Partners.I was also responsible for supervising customer success with an operational focus in my area of expertise, and established and developed operational policies and Customer Success policies. I managed a broad functional area through first-level managers and vendor specialists, and was accountable for developing and administering budgets, schedules, and performance standards.I managed vendor scorecards with relevant KPIs and presented findings at every Quarterly Business Review. I worked with Customer Support, Product Management, Hardware Engineering, and New Product Introduction teams to set up new SKUs for road-mapped products and ensured that all external orders were processed in a timely manner in accordance with SLAs.I had comprehensive and in-depth product hardware knowledge to make sound decisions for customer issues and business-related matters. I collaborated with the customer support organization and customer success teams to help alleviate escalations and provide support with third-party suppliers. I also worked closely with third-party vendors and integrators to ensure sufficient stock was always on hand, especially for quarter-end. I provided weekly inventory to executive-level management, managed a backlog of processed orders, mitigated risks, and delivered within SLAs globally.

Burlington, Massachusetts, Us

I was hired to support a new acquisition on Tier one technical issues and to set up and implement an Operations/Supply Chain and fulfillment department from scratch, despite limited resources. I wore many hats and was involved in new product implementation, third-party system integrators, supplier relations, and fulfillment responsibilities during my time with the company.Was responsible for setting up, administering, and maintaining a system of record for all transactions via Sales forceIn a period of 3 months was able to grasp the complete understanding of SalesForce. Single handedly designed a customer case management portal as well as order fulfillment and proof of concept module within Sales forceRunning and developing the forecast based on pipelineWas responsible for inventory management based above forecast and furthermore managing the backlog of orders and its fulfillment according to SLA’s that were designed and implemented by selfWorked closely with the vendors and third-party integrators to maintain appropriate stock levelsSetup a logistics department with proper knowledge of importation and exportation laws.Was the signatory authority for commercial invoices and shipments.Managed a rotating stock of close to 5 million dollars spread across three different vendors in three different statesWorked on setting up various global depots for international fulfillment.

92866 Issy Les Moulineaux Cedex 9, Fr

Install, configure,troubleshoot Windows 2000/2003 Server, Exchange 2000/2003 and Active Directory .Install and configure Windows 95/98/2000/NT 4.0/XP, Windows Office 98/2000/XP, client applications and network applications for users in central and satellite offices.Install, Setup, configure,maintain networked Digital Signage and Digital Menu boards. Install, uninstall, configure, and troubleshoot Windows 2000/2003 domain, active directory, network servers, PC hardware, and peripheral devices in static and dynamic environments.Perform creation, deletion and administration of domain user accounts, user profiles, and enforcement of access and security policies and administrated and supported enterprise level anti-virus and business solution software.Local and remote end user support for over 80 employees campus wide.Setup and distribution of new user PC's and Laptop's.Troubleshooting Operating System and hardware failures.

92866 Issy Les Moulineaux Cedex 9, Fr

Inventory ManagementFood, Health and Safety Measures in accordance with the FDA Regulations Hiring and Firing Staff. Accounts.Starting and culmination of evening shifts.HR Management and Training of New Employees.Customer Care Management and Policy Development.Scheduling Work Shifts.Purchase Order Rechecks with Various Franchises on Food DeliveriesEmployee Appraisal for "Employee of the Month"

92866 Issy Les Moulineaux Cedex 9, Fr

Managed and Supervised staff and daily operations for one venue on campus.

Worked on a transportation Project with the Director of Sales

Dmis(Bsc), Management Information Systems

Associates, Electrical Engineering

A' Level, High School/Secondary Diplomas And Certificates

Ms, Telecommmunications