As a Data Operations Manager at Cambridge Associates, I lead a team of 15 analysts who provide data support and quality assurance for the firm's clients and internal stakeholders. I also oversee the work of a large offshore data operations team, ensuring adherence to deadlines and quality standards. I have successfully implemented a structured performance check-in system to identify areas for growth and provide targeted training for individual development.With over 15 years of experience in sales operations and customer success, I have a proven track record of setting up and turning around operational departments, forecasting and planning sales for the American market, supervising shipping and customer service performance, and developing cross-functional strategies with order management, sales operations, and channel partners. I have extensive knowledge of financial systems like SAP and sales operations and CRM applications like Salesforce CPQ, CLARI, and NetSuite. I am a friendly, detail-oriented, and customer-focused leader who uses my analytical and forward-thinking skills to determine market trends and operational scenarios. I have managed various teams across the Americas, EMEA, and APJ regions.
Listed skills include Network Security, Security, Management, Troubleshooting, and 46 others.