At Bitfocus, we create technology that advances solutions to our greatest social challenges. Our software, Clarity Human Services, is the fastest-growing homelessness data platform in the nation, providing solutions for HMIS, case management, and more. Comprised of technology and public policy professionals, our staff are individuals who are passionate about helping transform systems of care through software and professional services that facilitate data-driven decision making.

Develop training tools for a fast-growing human services software organization.

Assist new customers implementing Clarity Human Services.- Manage communications between customer, data services and product development teams- Assist/provide guidance and training in the use of Clarity Human Services

• Lead team developing innovative reporting dashboards for use by communities across the country• Work with engineering team on data warehouse design that will serve as foundation for reporting environment

• Manage the technology requirements for a high-visibility housing first project for chronic homeless persons• Implement system solutions for• Implement strategies and procedures for coordinated referral system• Develop reporting strategies for performance outcomes and data quality reporting for stakeholders and partners• Manage reporting projects and staff to ensure timely and accurate reports• Train and support case management staff in proper software procedures

Long-term contractor:• Manage two large, long-term projects 1. Implementing a new Electronic Health Record (EHR) system for our Foster Care and Adoption Services business unit 2. Implementing agency-wide a Medication Management system for our Psychiatric Services Both projects involve: - Developing project charter and project plans - Working with business owners and content experts to develop gap analysis and requirements documentation - Managing software vendor - Coordinating all project team communication and ensuring forward progress of the projects• Manage agency-wide transition to Office 2010• Re-design new hire technology training course• Successful development of funding proposal • Project manage development of new EHR screens• Development of IT Helpdesk Best Practices Guide• Managed redesign of IT Helpdesk and Technology Training Center Intranet site

• Launched employment readiness training program for homeless persons to return to employment and self-sufficiency.• Designed and facilitated employment readiness workshops and accompanying materials.• Provided vocational coaching for clients to assist in developing a strategy for gaining employment.• Led efforts to create a collaborative among not-for-profit employment programs to leverage scarce job development resources.• Facilitated soft skills training including team building, customer service, leadership, etc.• Developed quarterly reports to grantors.

• Launched innovative service center for providing services to homeless and economically disadvantaged residents of Santa Clara County. The mission of the center is to assist clients to achieve self-sufficiency. Services include: Benefits access, employment readiness and job search assistance; addressing all barriers to client independence. During tenure as program manager, 157 homeless persons moved into permanent, stable housing. Of these, 87 people were chronically homeless; those who have experienced long-term homelessness and had significant disabilities which were barriers to their success.• Hired, trained and supervised a staff of 5-6 employees.• Chaired county-wide committee with mission to provide networking and resource sharing opportunities between providers of services to the homeless of Santa Clara County.• Developed policies and procedures that promoted effective service delivery while incorporating data entry practices that ensured the capture of measurable outcomes.• Developed reports for stakeholders and grantors.

• Implemented Homeless Management Information System (HMIS) with nonprofit service providers in Santa Clara County and other regional counties. Worked with agencies to develop implementation strategies to meet the requirements for HMIS.• Developed and delivered a comprehensive training program for successful implementation.• Trained end users in ServicePoint database end user and administrator training, Provided follow-up technical support.• Created training manuals to support training program.• Served as a National HUD Technical Assistance Trainer, facilitating HMIS Technical and Data Standards workshops to service providers throughout the country.• Built relationships with agencies to address concerns about HMIS and promoted advantages for client, agency and stakeholders.• Developed supplemental training materials including a DVD for Confidentiality Training to meet needs as they arose.• Created reports for monitoring of HMIS database and outcomes reporting for stakeholders.