Michelle Ogburn Email & Phone Number

Fremont, California, United States

Sunnyvale, CA

At Bitfocus, we create technology that advances solutions to our greatest social challenges. Our software, Clarity Human Services, is the fastest-growing homelessness data platform in the nation, providing solutions for HMIS, case management, and more. Comprised of technology and public policy professionals, our staff are individuals who are passionate.

San Francisco Bay Area

Develop training tools for a fast-growing human services software organization.

San Francisco Bay Area

Assist new customers implementing Clarity Human Services.- Manage communications between customer, data services and product development teams- Assist/provide guidance and training in the use of Clarity Human Services

San Francisco Bay Area

• Lead team developing innovative reporting dashboards for use by communities across the country
• Work with engineering team on data warehouse design that will serve as foundation for reporting environment

San Francisco Bay Area

• Manage the technology requirements for a high-visibility housing first project for chronic homeless persons
• Implement system solutions for
• Implement strategies and procedures for coordinated referral system
• Develop reporting strategies for performance outcomes and data quality reporting for stakeholders and partners
• Manage reporting projects and staff to ensure timely and accurate reports
• Train and support case management staff in proper software procedures

Campbell, CA

• Long-term contractor:
• Manage two large, long-term projects 1. Implementing a new Electronic Health Record (EHR) system for our Foster Care and Adoption Services business unit 2. Implementing agency-wide a Medication Management system for.
• Manage agency-wide transition to Office 2010
• Re-design new hire technology training course
• Successful development of funding proposal
• Project manage development of new EHR screens

San Jose, CA

• Launched employment readiness training program for homeless persons to return to employment and self-sufficiency.
• Designed and facilitated employment readiness workshops and accompanying materials.
• Provided vocational coaching for clients to assist in developing a strategy for gaining employment.
• Led efforts to create a collaborative among not-for-profit employment programs to leverage scarce job development resources.
• Facilitated soft skills training including team building, customer service, leadership, etc.
• Developed quarterly reports to grantors.

San Jose, CA

• Launched innovative service center for providing services to homeless and economically disadvantaged residents of Santa Clara County. The mission of the center is to assist clients to achieve self-sufficiency. Services.
• Hired, trained and supervised a staff of 5-6 employees.
• Chaired county-wide committee with mission to provide networking and resource sharing opportunities between providers of services to the homeless of Santa Clara County.
• Developed policies and procedures that promoted effective service delivery while incorporating data entry practices that ensured the capture of measurable outcomes.
• Developed reports for stakeholders and grantors.

San Jose, CA

• Implemented Homeless Management Information System (HMIS) with nonprofit service providers in Santa Clara County and other regional counties. Worked with agencies to develop implementation strategies to meet the.
• Developed and delivered a comprehensive training program for successful implementation.
• Trained end users in ServicePoint database end user and administrator training, Provided follow-up technical support.
• Created training manuals to support training program.
• Served as a National HUD Technical Assistance Trainer, facilitating HMIS Technical and Data Standards workshops to service providers throughout the country.
• Built relationships with agencies to address concerns about HMIS and promoted advantages for client, agency and stakeholders.

Bs, Business Administration, International Business

Single Subject Teaching Credential, Mathematics