Mark Ogden Email & Phone Number

Salt Lake City, UT, US

Manage a team of Design and Solutions Engineers providing sales engineering support for Account Management team in the Western Region.Work closely with Account Managers to analyze a customer's data, security, and communications needs. Formulate strategies and provide recommendations to create world class technology solutions to meet these needs. Work with.

I provide pre and post sales design and tier III support of Avaya Aura Communication Manager, Elite Call Center, SIP, Voice Mail, CTI, IVR, data networking, and Avaya’s UC and contact center bundle of products for medium to large enterprise customers.

I provided maintenance and administration of Avaya Communication Manager phone system including: VoIP stations, multiple survivable sites, soft console stations, ec500, etc. Administration of Avaya Modular Messaging voice mail system of over 500 users. Network administration at 4 sites including installation, configuration, and maintenance of switches.

Design, manage, program, test, troubleshoot, and repair Avaya VOIP and Telrad PBX/Key switches, integrated voice mail systems, paging systems, and analog connections at 15 networked sites. Administration of Avaya WiFi infrastructure and endpoints. Novell eDirectory, Microsoft Active Directory, DNS, VPN, and GroupWise administration for large, multi-site.

Master Of Education - Med, Education

Bachelor Of Science (B.S.), Marriage And Family Relations

Activities and Societies: Valedictorian, Magna Cum Laude, Kappa Omicron Nu