Moises Silva Email & Phone Number

Boston, Massachusetts, United States

Greater Boston Area

Responsibilities:- Lead transition from Saithru to Salesforce Marketing Cloud- Create and automate paid and free newsletters in Marketing Cloud- Work alongside other developers, designers, editors, journalists and marketers in order to provide technical support and help achieve the organizations goals.- Initial point-of-contact for any question needing tech team insight.- Provide on-going support to CSMonitor.com and/or other CSPS publications as requested.- Mentors other software developers.- Troubleshoots problems (proposes fixes or fix problems) that can occur through the use of eZ Publish and Salesforce Marketing Cloud.- Coordinate and handle complex vendor and other relationships and project activitieswith moderate to minimal supervision.- Active participant and substitute Scrum Master on CSMonitor scrum teamsTools:- HTML, CSS, Javascript, JQuery, PHP, PHP Storm (IDE), eZ Publish (CMS), Jira, Bitbucket, Confluence, Trello

Greater Boston Area

Greater Boston Area

Greater Boston Area

- Assist in teaching the Front End Web Development cohort at General Assembly- Course lesson involves teaching HTML, CSS, Javascript, and JQuery- Provide out of class office hours to further assist students. Office hours consisted of doing demo's and going through material covered in class, as well as reviewing student code and reinforcing best practices- Grade and provide unique feedback for each student's 10 projects through-out the course- All work through-out the course is extensively done in Sublime Text 2 and the Chrome Browser- Instruct students on how to debug code through the use of the Chrome Developer Tools - Troubleshoot computer issues with students on both PC and Mac

Greater Boston Area

- Responsible for testing Marvel Puzzle Quest (iOS, Android, and PC)- Responsible for testing Puzzle and Glory (iOS and Android)- Use Jira to write comprehensive and detailed bugs- Use HockeyApp to test Marvel Puzzle Quest and Puzzle and Glory in various states of development- Review game forums for bugs reported by player base- Work alongside and provide feedback to the Design, Development, and Art teams on new features

Greater Boston Area

- Be the direct point of contact with anywhere from 6 to 12 companies, responding to tickets reported through Zendesk and running weekly or bi-weekly phone calls- Log bugs in Jira with well documented information and steps for developers to easily recreate- Manage and triage reported bugs from my clients and provide updates on their status- Schedule pushes of latest software upgrades and bug fixes with the client and erecruit development team.- Test the latest push and verify that issues have been resolved prior to reaching client's live site- Provide immediate support and take ownership of critical issues, verifying that the issue is being addressed by the development team and that the client receives the fix in a timely manner- Work alongside Account Managers, BSA's, Developers, and the Implementation team to assist in non-critical issues an triage them accordingly- Help train new Client Experience Associates on erecruit software from the client perspective as well as be available to answer questions that they have about known bugs or how to properly respond to clients- Provide late night support on certain days during the week to respond to critical issues sent in from west coast clients- Access SQL database through a VPN to correct minor client data issues

Responsible for recording and keeping track of bugs in DLC content.www.2Dawn.com

Responsible for creating various first person animations for weapons in Ravaged, a first person multiplayer shooter released on Steam.www.2Dawn.com

Front End Web Development

Applied myself through-out a 10 week course to learn Front End Web Development at General Assembly. Along with various projects I actively.

Master Of Arts (M.A.), Animation

Bachelor Of Fine Arts (Bfa), Interactive Design And Game Development

Activities and Societies: Game Development Network - Public Relations Coordinator (September 2010 - June 2012), Global Game Jam 2012.