•Oversaw all aspects of branch operations, including sales, customer service,administration, and financial performance.•Led a team , providing coaching, motivation, and performance management toensure exceptional customer service and achieve sales targets.•Developed and implemented effective sales strategies to drive revenue growth,exceeding monthly and annual sales targets.•Managed customer relationships, resolving inquiries and complaints promptly andprofessionally, maintaining a high customer satisfaction rating.•Ensured adherence to company policies, procedures, and regulatory compliancewithin the branch.•Coordinated administrative tasks, Prepared reports on sales performance,customer feedback, inventory levels, scheduled staff shifts and ensured smoothworkflow within the retail store.

•Supervised and motivated a team of retail staff, ensuring exceptional customerservice and achieving sales targets for Etisalat products and services (e.g., mobilesubscriptions, internet plans, data packages).•Delivered exceptional customer service by Provided product knowledge andservice expertise to customers, addressing inquiries, resolving complaints,exceeding customer satisfaction expectation , Maintained a welcoming ,professional demeanor and fostering positive customer interactions.•Managed branch operations by ensured adherence to company policies,procedures, and regulatory compliance within the retail store ,Monitored inventorylevels, maintained stock accuracy, and minimized stock outs. Oversaw daily cashhandling procedures and ensured accurate financial transactions.•supported sales efforts by implemented effective sales strategies and promotionsto achieve daily and monthly sales targets. Up-sold and cross-sold Etisalatproducts and services to maximize revenue generation. Provided ongoing producttraining to the retail team to ensure a high level of product knowledge.

•Developed and nurtured relationships with potential and existing members,effectively communicating the benefits and value proposition of Lagoon Clubmemberships.•Achieved and exceeded sales targets for memberships through prospecting, leadgeneration, and closing sales. This could involve Identifying qualified leadsthrough various sources (e.g., referrals, online inquiries, attending networkingevents). Conducting effective sales presentations, highlighting the unique featuresand amenities offered by Lagoon Club. Negotiating membership packages andovercoming customer objections to close sales deals.•Provided exceptional customer service by Responded promptly to inquiries frompotential and existing members, addressing their questions and concernseffectively. Maintained a positive and professional demeanor, building rapportand fostering long-term relationships with members.•Supported membership growth initiatives by Participated in marketing andpromotional activities to generate interest in Lagoon Club memberships.Contributed to data collection and analysis to identify trends and target potentialmembers effectively.

•Maintained accurate and up-to-date financial records for ATEB Group's transportservices division, including Accounts payable and receivable: Processed invoices,payments, and receipts, ensuring timely and accurate financial transactions.General ledger: Maintained accurate records of all financial activities, includingincome, expenses, and assets. Bank reconciliations: Regularly reconciled bankstatements to ensure financial accuracy and identify discrepancies.•Prepared financial reports: Compiled and analyzed financial data to generateessential reports for management, such as: Income statements: Summarizedrevenues and expenses to determine profitability. Balance sheets: Presented asnapshot of the company's financial position at a specific point in time. Cash flowstatements: Tracked the movement of cash into and out of the business.•Performed financial analysis: Analyzed financial data to identify trends, assessfinancial performance, and support informed decision-making within thetransport services division.•Assisted with tax preparation: Gathered and organized relevant financialinformation to support the tax preparation process.•Maintained strong internal controls: Ensured adherence to accounting principlesand best practices to safeguard financial data and minimize the risk of errors orfraud