-Performing content analysis, and developing and executing creative content strategies and plans that align with the company's marketing goals.-Developing various types of content, including social media content, videos, and magazine ads.-Identifying customers' needs through initiating and controlling surveys, and recommending new content to address gaps in the company's current content. -Conducting sales, and marketing performance analysis reports. -Participating in events digital coverage. -Participating in setting marketing plans and strategies. -Closing deals with vendors for the facilities of our projects.

Selling Lasirena's properties using comprehensive negotiations.- Maintaining positive business relationships and building rapport with customers.- Providing a report on customer needs, problems, and interests, on daily basis to the direct managers.- Resolving customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to the direct manager.

- Handling customers inquiries for SME, and corporate accounts- Responsible for solving all the issues related to customers' accounts, voice lines, bills, and more.- Acting as an intermediary among customers and various departments.- Providing the best customer experience.- Led my colleagues in various complementary tasks assigned to my team. - Top achiever for the year 2020 – 2021. - Received quality recognition as I got a 100% quality score for Q4 of the year 2021.

Italk is a small telemarketing enterprise based in Giza. Dealing with American seniors & offering medical equipment.Being one of the top achievers in two months’ time.