• In charge of the partnership development for Britannica across the MENA region.• Deals with all types of institutions that are looking for investing in their learning environment, through discussions with school/university leadership, educators and library leadership.• Provides consultancy for Britannica’s wide variety of products.• Conducts training sessions for both existing and new partners.• Monitors market trends and provides regular market insights and competitor feedback.• Maintains a high level of understanding of local education market conditions in both private and public sectors.• Supports the evolution to an insight-led culture both internally and externally.

• All of the previous job responsibilities, dealt with International Students across the MENA Region.

• All of the previous job responsibilities • Monitored and evaluated UK visa student files and undertook regular audit checks to ensure that they meet the UKVI requirements. • Assisted in providing guidance and support to both the existing and newly hired staff.• Assisted in the research and development of contact lists for potential new marketing and recruitment channels, partnerships, and outreach. • Developed new strategies to increase the number of partners of International Schools in Egypt.• Organized, prepared and gave studying abroad presentations at partner Schools. • Represented BESA and Partner Universities at more than 20 events, including Fairs, Info-sessions and Presentations.• Designed and conducted new hires training sessions.

• Developed students' awareness of study opportunities in the UK.• Provided advice on suitable Universities and majors based on their previous academic performance and financial abilities.• Gained a solid understanding of the application process using partner Universities’ agent portals or offline application forms.• Regularly contacted partner Universities to receive updates and feedback on every student application.• Openly communicated and updated students and parents on application and enrolmentprogress.• Maintained records of recruitment efforts per department guidelines.• Dealt with conflicts and issues in order to provide a resolution when applicable.

• Day to day running of the Customer service team of 18-20 employees.• Analyzed all the daily weekly reports to ensure continued high level of customer service andimplement action plans where necessary.• Prepared and conducted monthly one to ones, performance appraisals and OSP meetings.• Recognized areas of improvement and provided in feedback to OSP’s to ensure continued highlevel of service.• Ensured companies policies and procedures are adhered to.• Supported office with customer related issues or management escalations.

• Communicated throughout the day by various means with the customer and UPS origins, Traffic and Sales groups.• Maintained quality standards established by UPS Supply Chain Solutions.• Coordinated with customers, suppliers, and local operations management to route, pick-up, deliver and/or trace shipments as necessary.• Investigated status of existing service requests.• Followed up on requests, reviewed rates as needed, tracked and routed shipments and orders, prepared reports, customer set ups, updated customer files and profiles.

• Served as a source of information for potential applicants and helped them with the admissions process and ensured that all applicants receive a positive impression of the University.• Provided consultations with prospective students when requested.• Dealt with admissions queries from parents made in person, by telephone and email.• Referred prospective students to specific program directors for additional information.