I’m a communications and customer service professional with a passion for impactful storytelling, exceptional guest experiences, and community development. With a Bachelor’s Degree in Linguistics, Media, and Communication, I have honed my ability to engage diverse audiences, manage digital and social media, and deliver high-quality service that leaves a lasting impression.I’m adaptable, having worked in varied environments from hospitality to media and education. My roles have given me hands-on experience with industry-standard tools like Fidelio Suite and myCloud Hospitality Software, which I used to streamline front desk operations and boost guest satisfaction. I believe in building meaningful connections, whether through personalized customer service, collaborative teamwork, or engaging content.Aligned with my values of social impact and commitment to the Sustainable Development Goals (SDGs), I am passionate about education and youth empowerment. I’m excited to use my skills to inspire and empower others, fostering a positive, inclusive, and growth-oriented environment.I look forward to connecting with professionals and organizations committed to driving change in education, community development, and communications. Let’s connect and explore how we can make a difference together.
Teach For Kenya
View- Website:
- teachforkenya.org
- Employees:
- 203
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Teaching FellowTeach For KenyaMombasa County, Kenya -
Front Office Desk ReceptionistSentrim Hotels & Lodges Aug 2024 - Oct 2024Mombasa, Mombasa County, Kenya• Enhanced guest satisfaction scores by delivering prompt, personalized customer service, fostering a welcoming and professional atmosphere that positively impacted feedback.• Optimized check-in and check-out processes by efficiently using Fidelio Suite and myCloud Hospitality Software for reservations, check-ins, and cashiering, reducing guest wait times by 15%.• Collaborated closely with housekeeping, maintenance, and other departments to swiftly resolve guest issues, ensuring seamless service and earning positive feedback from management and clients.• Utilized a guest tracking system to proactively follow up with VIP and repeat visitors, providing personalized service that strengthened loyalty and boosted retention, reinforcing the hotel’s reputation for outstanding customer care. -
Director, Impact, Research And Learning At JscJenge Kulture Nov 2022 - Dec 2023KenyaA pioneer Director of Impact, Research and Learning at Jenge Students Community Kenya Chapter (JSC). -
Academics Delegate - Student LeaderMoi University Jul 2022 - Nov 2023Eldoret, Uasin Gishu County, KenyaServing as a congressman - Academics Delegate School of Arts and Social Sciences. -
FacilitatorHatua Network Nov 2022 - Jan 2023Mombasa County, KenyaWorking as a Facilitator for secondary school students during the Hatua holiday mentoring programme. -
Communication AttacheeIct Authority Sep 2022 - Nov 2022Nairobi County, KenyaUndertook my industrial attachment at ICT Authority. Here, I performed both simple and complex tasks under supervision and guidance, therefore gaining skills and experience in the field.
Mohammed A. Yusuf Education Details
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Communication And Media Studies -
Elimu Ya Kenya CollegeA -
Elimu Ya Kenya SchoolA -
Njia Boys Secondary SchoolSecondary School Education -
Kisauni Primary SchoolPrimary Education
Frequently Asked Questions about Mohammed A. Yusuf
What company does Mohammed A. Yusuf work for?
Mohammed A. Yusuf works for Teach For Kenya
What is Mohammed A. Yusuf's role at the current company?
Mohammed A. Yusuf's current role is Teaching Fellow.
What schools did Mohammed A. Yusuf attend?
Mohammed A. Yusuf attended Moi University, Elimu Ya Kenya College, Elimu Ya Kenya School, Njia Boys Secondary School, Kisauni Primary School.
Who are Mohammed A. Yusuf's colleagues?
Mohammed A. Yusuf's colleagues are Mathew Muteti, Anthony Wachira, Elizabeth Kariuki, Cassie Bedel, Santana Jematia, Esther Okoth, Cpa Edwin Otieno.
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