Mohamed Abdalla Email and Phone Number

• Present, promote and sell products/services using solid arguments to existing and prospective customers.• Perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs.• Establish, develop and maintain positive business and customer relationships.• Works closely with the sales and business development team before a deal is closed.• Work closely with the sales team and the procurement team to ensure accurate and competitive pricing.• Assist in… Show more • Present, promote and sell products/services using solid arguments to existing and prospective customers.• Perform cost-¬benefit and needs analysis of existing/potential customers to meet their needs.• Establish, develop and maintain positive business and customer relationships.• Works closely with the sales and business development team before a deal is closed.• Work closely with the sales team and the procurement team to ensure accurate and competitive pricing.• Assist in translating the proposals and any relevant requirement documentation between English and Arabic, and vice versa.• Gather feedback from clients during the presales process to improve solution offerings.• Ensure proposed solutions adhere to relevant safety and security guidelines.• Ensure smooth communication and coordination between technical and non-technical teams. Show less

UPS Systems: Led the design and installation of Uninterruptible Power Supply (UPS) solutions for critical infrastructure, including data centers and healthcare facilities. Conducted detailed load analyses to determine system requirements and implemented performance testing protocols, resulting in a 99.9% uptime rate.Battery Management: Developed and implemented advanced battery management systems for renewable energy projects, enhancing efficiency and lifespan. Conducted comprehensive… Show more UPS Systems: Led the design and installation of Uninterruptible Power Supply (UPS) solutions for critical infrastructure, including data centers and healthcare facilities. Conducted detailed load analyses to determine system requirements and implemented performance testing protocols, resulting in a 99.9% uptime rate.Battery Management: Developed and implemented advanced battery management systems for renewable energy projects, enhancing efficiency and lifespan. Conducted comprehensive evaluations of battery performance, leading to the successful deployment of a system that increased energy storage capacity by 30% through optimized charging cycles and maintenance strategies.Solar Energy Solutions: Executed multiple solar energy projects, including a 500 kW solar farm and several rooftop installations for commercial buildings. Managed the entire project lifecycle from feasibility studies and site assessments to installation and commissioning. Promoted sustainable energy practices, resulting in a reduction of carbon footprint by approximately 40% for clients.Telecommunications Power Systems: Designed and integrated robust power solutions for telecom networks, including the installation of backup power systems and site upgrades. Ensured reliable power delivery to critical communication infrastructure, achieving a 98% reliability rate through regular inspections and proactive maintenance strategies.Cross-Functional Collaboration: Collaborated effectively with project managers, procurement teams, and clients to ensure project specifications were met on time and within budget. Facilitated technical training sessions for team members and clients, enhancing overall project understanding and execution. Show less

• Provided technical support to internal and external customers, resolving hardware and software issues in a timely manner.• Provided remote client support by troubleshooting hardware, network, software, and customer servicerelated requests and inquiries.- Provided technical support for network issues, troubleshooting and resolving problems efficiently to minimize downtime.- Managed and maintained computer systems, ensuring smooth operation, security, and user… Show more • Provided technical support to internal and external customers, resolving hardware and software issues in a timely manner.• Provided remote client support by troubleshooting hardware, network, software, and customer servicerelated requests and inquiries.- Provided technical support for network issues, troubleshooting and resolving problems efficiently to minimize downtime.- Managed and maintained computer systems, ensuring smooth operation, security, and user satisfaction.- Installed and configured software and hardware systems, including servers, routers, and firewalls.- Conducted regular system backups and implemented disaster recovery solutions to protect data integrity.- Collaborated with cross-functional teams to deliver projects on time and meet client requirements.- Created comprehensive documentation for network configurations, procedures, and user manuals to facilitate knowledge transfer and training.- Monitored network performance and security, identifying and mitigating potential vulnerabilities.- Assisted in the development of IT policies and procedures to ensure compliance with industry standards. Show less