Mohamed Abdalla Email and Phone Number
Mohamed Abdalla work email
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Mohamed Abdalla personal email
SKILLS & QUALIFICATIONS Proficient in performing client consultations and needs assessments with the ability to recommend necessary products and services Effectively troubleshoot, diagnose and repair using software tools, on-line information, service logs and previous experience Able to resolve technical problems by telephone, e-mail and service calls Experience in presenting lessons that provide customers with understanding of their Voip telephony system
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Escalations SpecialistComwave Oct 2020 - PresentOntario, CanadaRemote senior position in Business Technical Support.
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Senior Technical Support Specialist Tier 2Comwave Sep 2015 - Aug 2019North York, Ontario* As original Comwave Position* Train and support new Tier 1 and Tier 2 support staff* Provide Tier 2 Voice support for other Comwave companies: Telizon & Radiant* Maintain integrity in Business Support department
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Senior Technical Services AssociateTelizon Inc Oct 2014 - Sep 2015Barrie, Ontario• Provide technical support for Broadsoft based Sip trunks, Digital business lines and hosted PBX• Interact with customers onsite before and during deployments for the purpose of gathering technical information and troubleshooting• Configuring Polycom phones, Grandstream ATAs and Cisco managed switches• Managing Tier 1 support staff• Interfacing with Comwave support team -
Senior Technical Services AssociateComwave Jul 2013 - Aug 2014Toronto, Canada Area• Provide technical support for Broadsoft based Sip trunks, Digital business lines and hosted PBX • Interact with customers onsite before and during deployments for the purpose of gathering technical information and troubleshooting• Configuring Polycom phones, Grandstream ATAs and Cisco managed switches
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Avaya Ip Office TechnicianInternational Telephone Products Ltd. Mar 2012 - Jul 2013Toronto, Canada Area*Deployment of Avaya IP Office as stand alone or part of SCN over VPN and related applications*Configuration of SIP Trunks and PRI to IP Office and setup of ATAs to legacy equipment*Onsite and over the phone customer support and training -
Technical SupportDigital Business Solutions Inc. Jul 2009 - Feb 2012Windsor, Ontario*Responsible for porting numbers from TDM/POTS customers to Fibernetics carrier*Deployed Aastra phones and the installation and configuration of Elastix/Free PBX/PBXact software with support from Free PBX/Schmooze staff.*Worked with US partner Digital Telephone Alliance staff using their improved customer management and provisioning system to setup accounts for trunk customers configured on OpenSips call routing software
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Junior Network EngineerJig Technologies Jan 2010 - May 2010Toronto, Canada AreaEntry level tasks in a Windows Server 2003 Network Environment over the phone and onsite. -
Technical Support & AdministrationDigital Telephone Group Jun 2006 - Sep 2009Toronto, Canada Area*Provided technical support for residential and small business customers*Configured and integrated IP and VOIP telephone systems, as well as managed switches on-site *Familiar with Polycom, Grandstream, Linksys and Snom phones, Broadsoft Broadworks and Trixbox platforms
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Senior Pc TechnicianSonaggi Computers Jun 2002 - May 2006*Responsible for overseeing Junior technician in the Service Department*Built PCs and performed software installations*Provided telephone and on-site customer support and set-up including network troubleshooting and fixing Windows OS problems
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Junior Pc TechnicianSummit Direct Jan 2000 - Jan 2002*Built PCs and performed software installations
Mohamed Abdalla Skills
Mohamed Abdalla Education Details
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Cisnet.CaN/A -
Devry Instiute Of Technology98% Average. 4 Semesters Completed
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Academy Of LearningN/A
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Mohawk College Of Applied Arts & Technology4 Semesters Completed
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Hill Park Secondary
Frequently Asked Questions about Mohamed Abdalla
What company does Mohamed Abdalla work for?
Mohamed Abdalla works for Comwave
What is Mohamed Abdalla's role at the current company?
Mohamed Abdalla's current role is Escalations Specialist at Comwave.
What is Mohamed Abdalla's email address?
Mohamed Abdalla's email address is ma****@****ave.net
What schools did Mohamed Abdalla attend?
Mohamed Abdalla attended Cisnet.ca, Devry Instiute Of Technology, Academy Of Learning, Mohawk College Of Applied Arts & Technology, Hill Park Secondary.
What are some of Mohamed Abdalla's interests?
Mohamed Abdalla has interest in Mid 90s Retro Gaming, Working Out, Investing, Sword Fencing, 80s, Precious Metals, World History, Antique Jewlery Collecting, Religion.
What skills is Mohamed Abdalla known for?
Mohamed Abdalla has skills like Troubleshooting, Avaya Ip Office 500, Customer Service, Ccna Level Networking, Voice Gateways, Windows 2003 Server, Freepbx/pbxact, Cisco Call Manager 7.x, Broadsoft Broadworks 14.x, Computer Repair, Dhcp, Technical Support.
Who are Mohamed Abdalla's colleagues?
Mohamed Abdalla's colleagues are Ahsan Amin, William Koechlin, Ankeichi Mo Ra, Kathy D'aoust, Daron Liang, Alex Gumucio, Uns Butt.
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Mohamed Abdalla
Toronto, On -
Mohamed Abdalla
Ottawa, On -
Mohamed Abdalla
Project Coordinator @ Kingston Health Sciences Centre | Mhi Uwaterloo Graduate | Healthcare ItCanada -
Mohamed Abdalla
Gm At West Van Irrigation & Cypress Landscape Lighting / Coo At Podium Mobile Detailing / Partner At Mentats ConsultingNorth Vancouver, Bc1gm.com -
Mohamed Abdalla
Mississauga, On
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