Automotive

Demonstrated sound leadership skills and an exceptional ability to communicate with customers that increased consumer loyalty.- Increased credibility and client awareness by developing technical/non-technical marketing collateral and presentations, public relations campaigns, articles, and newsletters. - Trained sales personnel to identify opportunities to improve processes, develop solutions and implement cost-effective policies. - Worked closely with clients to identify their needs and challenges and provide solutions-oriented campaign themes.- Researching the potential new development sites and expansion plans on current sites for maximization of company profit. - Evaluated leads obtained through direct referrals, lead databases, cold calling and modeled exceptional customer service skills and appropriate diagnostic sales techniques.

Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities and collaborate with other managers or staff members to formulate and implement policies. - Create purchase orders, research and order parts for vehicle repairs based on quality, warranty, labor coverage, and price.- Lead by example by providing extraordinary and truly exceptional service to maintain and increase overall customer service and retention.- Increased service department gross dollars and decreased expenses resulting in profitability year over year.- Managed and established profit margins of products and labor times for services performed.- Supervised a team of automotive technicians and handled human resource needs.