Mohamed Alaa Email and Phone Number

-Manage project and program risks and issues and develop mitigation strategies-Develop and maintain project and program management dashboards and reports-Monitor project and program status, progress, and key performance indicators-Develop and support effective communication mechanisms between the program and work stream teams-Designing, modifying, and testing technical architecture-Provide supervision and guidance to development teams-Continually research the current and emerging technologies and propose changes where needed-Inform various stakeholders about any issues with the current technical solutions being implemented-Assess the business impact that certain technical choices have-Provide updates to stakeholders on product development processes, costs and budgets-Design, development, testing, deployment of features/functionalities for various application

working on Software Solutions for the Telecommunications Industry as IVR projectsand ussd IT Projects , starting with BO and businessdemands till solution architecture-Architect the solution document for All of the IT systems -Working with vendors( IBM, Atos , Avaya ,Genesys ) to deliver the All CR’s required frombusiness-Perform design and code reviews-Develop scripts to automate visualization(Linux)-Develop IVR applications using a variety oftechnologies, including python , Ruby ,Java, .NET,VXML, JavaScript , databases and SQL-Apply advanced knowledge of the ObjectOriented principles and best practices ofsoftware development to enhance productsand customer experience-Provides strong knowledge of Call CenterTechnologies (HP, Genesys, Cisco, Virtual IVR…)including CTI applications using Genesys, Avaya PBXand MS SQL. Maintain and manage GenesysRouting, Framework and reporting. Responsible forsupporting call center routing strategies and haveexperience with Genesys reporting, URS routing, SIPand GVP technology. good understanding of Genesys(CTI) infrastructure-Developing new routes for the routing In callcenter and all reporting for call center and alllogins for all of the agents and Backoffice-Structure and manage integrated, multi-track project performance databases for multiple digital, print,social, broadcast, and experiential projects, with an eye on overall progress.-Develop and maintain partnerships with outside resources—including third-party vendors and researchers.-Monitor and assign resources appropriately to streamline project efficiency and maximize deliverableoutputs.-Report project outcomes and/or risks to the appropriate management channels as needed—escalating issuesas necessary based on project work plans

• Delivering regular and customized training to teams within the business• Preparing maintenance plans and upgrading schedules for the organization’s systems• Developing reports for teams across the business• Deliver all projects with vendor ( DU ) Etislat Dubai • Develop applications that effectively accomplish client objectives and user needs• Design and write code for applications• Analyze and edit existing computer applications to improve functionality• Remodel and adapt applications as needed to optimize performance• Install applications and confirm proper communication between equipment and systems• Identify specific customer and client needs and preferences related to application• Possessing specialist knowledge of operating systems, devices, applications and software• Responsible for designing, developing and implementing programs and applications. They must be able to do customer analysis to create applications that respond to customer needs and provide innovative solutions to common problems. They also perform prototyping, application tests and code reviews to ensure product is satisfactory.• Providing technical support to teams within the organization, and to external clients when required Assisting with systems integrations• Managing coordination at a local and international level where required

• Technical support regarding a spectrum of software used within a specific business sector• Problem Solve and Troubleshoot• Identify Potential Issues• Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date• Maintaining and updating technical documents and procedures• Working knowledge of SQL Databases & basic network configuration• Working Knowledge of IT Hardware and Software• Ability to learn and master employer-specific software• Complex problem solving

• Design and deploy company LANs, WANs, and wireless networks, including servers, routers,switches, UPSs, and other hardware• Design, implement, and support firewalls, site-to-site VPNs, and remote-access VPNs Conductresearch on network products, services, protocols, and standards to remain abreast ofdevelopments in the networking industry.• Oversee new and existing equipment, hardware, and software upgrades.• Interact and negotiate with vendors, outsourcers, and contractors to secure network products andservices• Configure networks to ensure their smooth and reliable operation for fulfilling business objectivesand processes.• Monitor network performance and troubleshoot problem areas as needed. • Oversee installation,configuration, maintenance, and troubleshooting of end user workstation hardware, software, andperipheral devices.• Ensure network connectivity of all servers, workstations, telephony equipment, fax machines, andother network appliances.• Responsible for implementing, maintaining, supporting, developing and, in some cases, designingcommunication networks within an organization or between organizations• Ensure the integrity of high availability network infrastructure to provide maximum performance fortheir users• Build the infrastructure of the network implementing the Cat 5, 5e Cables and the Nodes, remodeling the connections• Prepare the computers with requested operating systems and programs for each course• Setup the cameras, connecting them to the system