Mohamed Anwar Email and Phone Number

As an IT support, Create and update necessary standard operating procedures as per day-to-day operations to ensure all operations are performed in line with ITIL standards and process.Proficient in handling the Operating System, Office-365, Learning Management Applications, ACU Server & LMS Tools.Aid end users to resolve their problems, Log incidents as per SLA as per ITSM service management tool.Well experienced in handling and supporting IT assets and network devices.Solving problem on remote monitoring the network Nodes.Provide first and second level help desk trouble shooting, support and fault resolution/escalation (in line with ministry of education protocols).Liaise with staff regarding the management and maintenance of AV equipment.Deploy software to the school network of machines as directed by the IT Department.Maintain the school staff standard operating environment under the direction of the IT Manager.Respond to tickets as allocated by IT Administration Assistant and IT Manager.Keep track of the problems being attended to close the call as soon as the report on the resolution of problem is received.Provide Feedback to IT Management about the system related issues faced by users to improve the performance.Co-ordinate the inspection of infrastructure hardware and network to assess their performance.Proficient in handling AD & Network Infrastructure applying team spirit.

Responsibility consisted of customer support, help desk, telephone support, network security, and network administration.Design, implementation and troubleshooting of Outdoor wireless and Voice over IP devicesExposure to configuring firewall, VPN, troubleshooting LAN and WANImplementing security policies at organizational level.Duties included LAN/WAN daily operations: Router & switch configurations/Access listsWindows Server 2008 R2 installation, deployments, troubleshooting and automationIdentified network problems and gave resolutions.Provided Network Operations Support involving LAN/WAN troubleshooting and supportComputer hardware and software maintenance & troubleshoots.Troubleshoot Network connectivity (LAN) issues, Operating Systems installation- upgrades, and patches for desktops.Configuration of Switches – Platform: Cat Series.Responsible for all information technology support services and strategic planning.Research and recommend hardware and software development, purchase, and use. Configuration.Implementing, concept of deployment of application software using group policy object.Recommend changes to improve systems and network configurations and determine hardware or software requirements related to such changes.To configure router by using dynamic and static routing.Responsible for overseeing the various stages of development for a variety of products and projects.Detailed Engineering and Preparation of engineering submitting for approvals.Perform routine network start-up and shutdown procedures and maintain control records.

BSS Alarm Analysis, Clearance & Monitoring Faults in the Hardware of BSC and BTS.Configuration Faults: Faults arising out of improper configuration.Trouble Ticket Management through PT4.Remote Monitoring the Network Nodes. Analyze KPI reports & rectify the faults.Co-ordinate with Care Team & Technical Support Group related to issues that involve - Critical outages.Preventive Maintenance & Corrective MaintenanceBSC health checkup and analysis.Fault diagnosing & preventive maintenance in Nokia BTS to ensure that taking timely actions.Internal & External alarm clearance for Nokia BTS sites.Maintain Customer SLAs throughout the shift. Providing BSC level support & guiding the field team to overcome BSS related problems.(BTS - Configuration & Software up- gradation).Analysis of Daily performance report.

Complete installation and supervision of Nokia ultra BTS, flexi hopper and cabling.Involved in GSM antenna (Microwave) for proper angle and alignment.Involved in Microwave alignment.Worked in installation of Nokia Ultra site BTS for VODAFONE in Andhra Pradesh-India.Supervising the installation teams and maintaining the quality.O & M of more than 100 BTS sites in Andhra Pradesh (India) for various cellular operators using NOKIA products.Making quality Inspection and Rectification work in Andhra Pradesh -India on NOKIA sites.Fault diagnosing & preventive maintenance in Nokia BTS to ensure that taking timely actions.To resolve the problems for maintaining the performance of the network up to 99.99%. Internal & External alarm clearance for Nokia BTS sites.BTS expansion, TRU addition, TMA installation & TRX addition.Operation & Maintenance Provisioning & Up gradation of transmission networks like ECI & NEC in both SDH and PDH.Up gradation of Microwave Hops. Microwave Misalignments.Preventive maintenance for BTS and Microwave Hops.Microwave Miss Alignment & RF Cable & Feeder cable routing.VSWR Alarms clearing using of anritsu-site master S332B.