Mohamed Arafa Email and Phone Number

1- Develop and implement IT strategies, policies, and procedures aligned with the organization's goals and objectives 2. Collaborate with other departments to understand their technology needs and provide strategic guidance on technology solutions 3. Evaluate and recommend technology solutions and vendors to improve efficiency, productivity 4. Providing technical support to users of the SAP B1 5. Manage user accounts, permissions, and access controls 6. Evaluate and recommend hardware and software solutions to meet business needs 7. Provide technical support and assistance to end-users, troubleshooting hardware, software, and network issues. 8. Manage vendor relationships, negotiate contracts, and monitor vendor performance 9. Educate end-users on basic computer operations and best practices to enhance their productivity10. Oversee the overall IT operations, including managing a team of IT professionals and coordinating IT projects and initiatives

Install, configure, maintain and support dictation system for hospitals like King Faisal Specialist Hospital, King Khalid University Hospital, King Abdul Aziz University Hospital, King Fahad Specialist Hospital, Riyadh Care Hospital

Provide technical assistance and support for incoming queries and issues related to business software Respond to queries either on the phone or over a remote connection. Install, modify, and repair software. Resolve technical problems via remote connection or visit customer Respond to email messages for customers seeking help. Ask questions to determine the nature of the problem. Problem-solving process. Follow up with customers to ensure the issue has been resolved.Gain feedback from customers about systems usage.

1- Meeting with the client constitute a specification of what the business wants and Gathering Information: Purpose, Main Goals, and Target Audience2- Design: Page Layouts, Review, and Approval Cycle3-Content Writing and Assembly4-Coding5-Testing, Review, and Launch6-Teaching the Clients How to Manage The Website by platform