• Identifying and engaging with prospective students.• Conducting sales consultations and academic assessments with professionalism and expertise.• Promoting Educatly's study abroad options to students.• Managing applications and supporting students throughout their studies.• Converting student applications into successful enrollments, consistently meeting quarterly targets.• Cultivating and sustaining positive and professional customer relationships.

• Raise awareness of UK study opportunities to recruit students for GSUK Partner Universities.• Follow up with interested students via technology & social media to convert inquiries into applications.• Advise on suitable universities and majors based on academic performance and finances.• Help with CVs, cover letters, interviews, and conduct mock interviews.• Handle admissions by acquiring documents, completing applications, and securing offers.• Counsel and enroll students, ensuring conversion from lead to enrollment.• Communicate application and enrollment progress to students and parents.• Build strong relationships with school and university staff to ease the enrollment process.• Liaise with partner institutions for updated course and admission info.• Provide visa support.• Keep records of recruitment efforts.• Report on targets and forecast for the next quarter.• Represent Global Study UK at education fairs, info sessions, school visits, and events.• Research and develop new marketing and recruitment channels.

• Demonstrate politeness, poise, dignity, and emotional maturity in handling chats/emails, handle difficult cases with required frequency and quality. • Answer Chats and respond to emails in a timely manner. • Able to set priorities and multi-task. • Detailed Oriented and customer-focused. • Service Orientation- Proactively looks for ways to help customers. Respond to customers' queries in a friendly, professional, and supportive way and has the ability to be polite, have confidence, and use diplomacy in difficult situations. • Deals with inquiries independently taking ownership of the issue until a satisfactory outcome has been reached for the customer. • Identify the nature of customers’ inquiry and offers them all possible help in the quickest possible time using technical knowledge and data-seeking capabilities. • Clearly communicates reasons for concerns/issues to the customer and maintains contacts • Forwards more sophisticated /complex questions/requests (Complaints Fixed/Mobile billing-technical) to the second level for further escalation (Officers/Management) • Escalate customer issues to Officer or Service Recovery Team if a satisfactory outcome for the customer cannot be achieved via standard procedures

• Answering phones from customers professionally and responding to customer inquiries and complaints. • Researching required information using available resources. • Handling and resolving customer complaints regarding product sales to customer service problems. • Providing customers with the organization’s service and product information. • Processing forms, orders, and applications requested by the customers. • Identifying, escalating priority issues, and reporting to the high-level management. • Following up on complicated customer calls where required. • Completing call notes and call reports as necessary and updating them in the CRM. • Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Translates online, video, and television media by providing subtitles • Consults with subject matter experts and other colleagues in order to understand specialized concepts and translate them appropriately • Refers to online translation tools for additional assistance with translation • Provides clients with quotes based on project length and level of complexity • Follows up with clients to ensure satisfaction and understanding • Uses highly specialized translation software to encourage efficiency and consistency • Adheres to industry quality standards established by the Association of Translation Companies to ensure that all completed work follows legal and ethical obligations • Translates a variety of documents including literary, legal, research, technical, scientific, educational, and commercial materials • May specialize in a particular industry in which he or she has relevant experience or knowledge, such as medicine, the arts, business, or finance