Mohamed Eisa Email & Phone Number

Manchester, England, United Kingdom

• Assisting day-to-day operations of property lettings, including leasing and rent collection.• Preparing property views to ensure the selection of suitable tenants.• Preparing lease agreements and handle deposits, ensuring compliance with local regulations.• Handling tenant inquiries and complaints, promptly resolving any issues and maintaining positive tenant relations.• Coordinate property maintenance, scheduling repairs and overseeing contractors based on tenant requests.• Preparing financial reports, budgets, and forecasts for the properties.• Regular property inspections will be conducted to identify maintenance needs and ensure compliance with regulations.• Developing and implementing marketing strategies to attract new tenants and retain existing ones.

• Successfully conducted customer meetings at the office, showcasing the company's projects and guiding clients on property selection, ensuring an exceptional customer experience.• Prepared standardized payment plans and collaborated with the Director to customize offers based on individual customer requirements.• Facilitated smooth negotiations between customers and the Director, providing translation assistance when necessary.• Meticulously crafted final sales contracts to ensure clarity and accuracy in agreement terms.• Nurtured and maintained beneficial relationships with Real Estate Agents, contributing to an expanded network and increased sales opportunities.• Actively represented the company at international exhibitions, effectively promoting its projects and services.• Orchestrated international seminars and presentations, showcasing the company's offerings to a global audience.• Conducted comprehensive marketing research to identify potential new markets and opportunities for expansion.• Ensured impeccable after-sales service by assisting clients with material selections, facilitating choices in doors, kitchen cabinets, painting colors, accessories, tiles, parquet, decor details, white goods, and air conditioners.• Undertook property visits during the construction phase, serving as a liaison between the construction department and customers to prevent errors in the finishing process.• Played a pivotal role in the development of the company's online presence, actively contributing by writing articles for the website and creating engaging social media posts.

• Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met.• Help the Guest Relations Manager to meet and greet guests.• Prepare the Daily Communication Form.• Handle amenity requests and other guest relations programmes• Run and Participate in the VIPs meeting.• Assists the Front Office during need periods.• Handles guests’ complaints.• Works closely with Front Office, Housekeeping, Room Services, Concierge and all F&B departments.• Establish individual guest’s preferences and provide the service accordingly.• Check and update arrival and departure reports for a better handling and anticipation of guest needs.• Establish a personal contact with guests during their stay and local guests in the lobby and food and beverage outlets.• Attend to specific guest’s requests ensuring efficient and proactive service.